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Technical Instructor

Job Location: Dayton, OH


Assurant Specialty Property is a leading provider of insurance services in partnership with financial institutions, mortgage lenders, manufactured home sellers, auto finance companies, property managers and their customers. Services include insurance tracking and management, lender-placed homeowners insurance, and property and personal coverage such as renters, farm and flood insurance. With more than 5,000 employees in 11 locations, Assurant Specialty Property serves clients and customers in all 50 states.

Assurant Specialty Property is part of Assurant, a premier provider of specialized insurance products and related services in North America and select worldwide markets. The four key businesses -- Assurant Solutions, Assurant Specialty Property, Assurant Health, and Assurant Employee Benefits -- partner with clients who are leaders in their industries and have built leadership positions in a number of specialty insurance market segments in the U.S. and select worldwide markets.

Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has approximately $29 billion in assets and $8 billion in annual revenue. Assurant has approximately 14,500 employees worldwide and is headquartered in New York's financial district.

Technical Instructor, Instructional Delivery

The Training & Performance team is a part of ASP’s HR and Talent Development Organization. This newly centralized Training & Performance team supports the ASP business by fostering a culture of engagement and continuous learning & performance at the individual, team, and organizational levels by designing and deploying learning and development strategies which will enhance people, processes and performance and enable Assurant Specialty Property to achieve its business objectives and maintain its competitive advantage. The Training & Performance team focuses on providing diverse learning & development experiences at each stage of a person’s career at Assurant, offering world-class programs that accelerate talent development and organizational performance to support the achievement of ASP’s business strategy.

Key responsibilities

The Technical Instructor will report directly to the Manager, Instructional Delivery Performance and will serve as an integral member of the Assurant Specialty Property (ASP) Talent Development team.

The Technical Instructor is primarily responsible for delivering effective classroom training to ASP associates throughout the year . The instructor balances educational effectiveness with content expertise in order to create a classroom learning environment that simulates the work environment. In order to maintain this balance, the effective Instructor will allocate his/her time as follows:

Classroom and remote instruction 65%

Working on the floor, maintaining SME expertise 15%

Instructional preparation 20%

Instructional Delivery

  • Demonstrate effective instructor skills so that learners retain content and transfer skills to the job. Serve as subject matter expert in the resolution of complex creative and technical problems and issues.
  • Conduct effective remote training session for up to 100 people using ASP remote technologies (e.g., Net Meeting, ATT Connect, Video Conference).
  • Conducts effective classroom sessions at assigned site, at other sites, and offsite at non-Assurant locations.
  • Implement a proven instructional model in the classroom.
  • Ability to work in and demonstrate the effective use of a variety of ASP-developed business applications (e.g., SmartFlow, Agilsource, Trackall 1.5) along with some vendor applications (e.g., MSP).
  • Demonstrate a preference for working with technical skills and material rather than soft skills.
  • Pursue an external technical certification program for instructors as directed by the Manager of Instructional Delivery.
  • Interface with the Technical Writing and Design function to ensure that the correct procedures are taught in the classroom.
  • Interface with the Instructional Design function to ensure that courses are delivered on a consistent basis as originally designed.

Learning Environment Effectiveness

  • Create an effective learning environment to maximize the learner experience and transfer of skills.
  • Create a learning environment that replicates the job environment while motivating learners to acquire new skills.
  • Effectively collaborate with training coordinators to ensure that all materials are available and that the classroom is setup properly.
  • Work with the Manager, Instructional Delivery and other team members to experiment with new and innovative approaches to create an effective classroom environment.
  • Adjust the classroom environment, as needed, to accommodate for various learning needs.
  • Assist in the implementation and scoring of Level 1 and 2 evaluation instruments.
  • Effectively manage internal client relationships and work effectively across the business.
  • Drive change and not afraid to challenge the status quo.
  • Exhibit excellent communication skills, presentation skills, feedback and coaching skills and influence in a complex and ever changing environment, specifically in the classroom.
  • Execute in a shared services/matrix organization.
  • Collaborate through cross functional teams to accomplish established goals.
  • Demonstrate and support an environment of professionalism, performance and execution.

The candidate will need to reside in one of these locations: Springfield, OH, Dayton, OH, Columbus, OH, Chicago, IL or Indianapolis, IN.


      Required skills/experience

      • Bachelor’s Degree required, preferably in Adult Learning Theory, Instructional Technology, Educational Psychology, Human Resources or other related field.
      • 2-4 years experience in a training department in an instruction delivery function, prefer Fortune 500 or large complex organization with classroom based training experience.
      • Analyzes problems and makes decisions – in teaching complex issues related to hazard insurance processing and workflows.
      • Instruction and Learning Theory and Application.
      • Intermediate working knowledge of Microsoft Word, Excel, and PowerPoint.
      • Advanced knowledge of hazard insurance processing.
      • Serve as a role model for customer service and professionalism.
      • Ability to build stakeholder and team member relationships
        Instructional design experience a plus.
      • Two years’ mortgage industry experience, preferably in origination, processing or underwriting of Conventional, FHA, VA, and USDA mortgage loans.

      • Strong attention to detail.

      • Ability to work in a team setting.

      Preferred skills/requirements

      • Understanding mortgage regulations such as RESPA, TILA, MDIA, AIR, ECOA, and HMDA.
      • Strong mortgage knowledge (PMI, Escrow) and experience is an absolute must, while training experience is preferred.

        We offer comprehensive benefits to full time and part time employees including medical, dental, STD, LTD, life insurance, 401(k), generous paid time off and much more.

        Assurant is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

        To learn more about our current opportunities and apply online, please visit:

        Follow us on Twitter! (@AssurantCareers)

      Requisition Number: 37041


      About Training and Development

      A Training and Development career at Assurant is an opportunity to grow and flourish both professionally and personally. With a job in Training and Development, you will work to better the performance of our employees on an individual and group basis. If you thrive on wearing many hats and handling multiple priorities, our Training and Development team may have the perfect job for you. At Assurant we offer a work experience that recognizes and rewards motivated and engaged employees because it’s the right thing to do and it’s the best way we know how to attract and retain the best professionals. Learn more about Assurant’s competitive compensation packages and opportunities to join our Training and Development team.
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