What will you do?
At locations across Assurant, our customer service employees work directly with people who are going through all kinds of situations. You’ll be the voice of our organization and of our clients. But, more than that, you’ll also be a voice of compassion and care. Acting as the customer’s primary point of contact, you’ll listen, solve problems, answer questions and work with them to find a resolution.
As you can imagine, you must have a customer focus and the ability to quickly analyze problems and make decisions. You’ll also need to enjoy helping and connecting with people and be able to thrive in a fast-paced environment. You must be a listener, a thinker and someone who succeeds in an environment where every call brings a new challenge. This is where you’ll go above and beyond for your customers every day.
Your Skill Set:
- Customer focus
- Analyze problems & make decisions
- Credibility & trustworthiness
- Deliver results
** For temporary and contingent position inquiries, email firstname.lastname@example.org
How We'll help you succeed
Training and development
401(K) WITH UP TO 6 PERCENT MATCH
We set out to make official what we and our clients have known for years — that we operate a top-tier, industry leading customer service center. Our Lending Solutions Customer Care operations has been certified as a Center of Excellence by BenchmarkPortal, confirming the incredible quality of our team’s work and our laser focus on our clients’ customers and their satisfaction.
One of the most prestigious awards in the customer service and support industry, the Center of Excellence recognition places Assurant in the top 10% of 20,000 call centers measured in the United States.
This certification is a testament of our longstanding commitment to providing excellent customer service, and we are so proud of what our team has accomplished!
Meet Our People
Resha S. - Customer Service Representative
I can be myself here. It's just a comfortable work environment. Management is so understanding - they recognize that we're all human. And they listen to our feedback. In turn, I understand my customers and where they're coming from.
We're not scripted - but you do have to have a heart and you have to actively listen. I take escalated calls and I know my customers can hear the concern in my voice right away. That means I'm helping. My supervisors taught me how to grow my skills and how to protect my customers. I continue to receive training, and it's in my plan to become a supervisor.