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Account Executive, Client Management

  • Canada Virtual (PST) / Canada Virtual (EST) / Canada Virtual (CST) / Canada Virtual (MST)
  • R-97922
  • Sales and Account Services Staff
  • Full Time
  • Added

The Account Executive (AE) provides world-class service in the post-sale relationship with clients.  The AE acts as the single point of contact for their unique client by supervising program implementations, maximizing account performance and leveraging Assurant resources to develop effective and profitable client solutions.  The Account Executive will be a high-energy multi-tasker with an extensive knowledge and understanding of industry trends with strong communication and presentation skills.  They are passionate about client relations and will be an integral part of maintaining and growing our relationship with their dedicated client. 
 

What will be my duties and responsibilities in this job?  

Client Relationship Building:

  • Develop and execute a client strategy for the dedicated account  
  • Act as primary point of communication with assigned client. Build and maintain relationships with clients and key personnel.
  • Incorporate knowledge of client’s industry products, services, trends, etc. into day-to-day interactions
  • Escalate and resolve areas of concern as raised by clients
  • Conduct business reviews to ensure clients are satisfied with their products and services and manage follow-up deliverables

Internal Alignment and Acumen:

  • Serve as a liaison by collaborating with internal resources to meet the needs of the client (e.g. Actuarial, Legal, Compliance, Operations, Business Analysis & Technology)  
  • Keep internal stakeholders informed of changes and updates on ongoing initiatives for the client.
  • Execute necessary contracting. Manage and negotiate contract renewals
  • Monitor performance against contractual service level agreements, flag potential issues and ensure adherence to contract terms

Strategic Planning:

  • Stay current on client’s industry, business objectives, priorities, customers, factors affecting P&L, regulatory issues and their market footprint  
  • Work with client to develop annual plan/goals, set sales and revenue targets.
  • Advise clients on creating profitable processes. Look for cost savings/ expense reduction opportunities 
  • Alert and work with the Business Development team to identify opportunities for further sales within key client

 Project Management:

  • Coordinate and execute projects on time within budget and within scope
  • Work directly with all stakeholders to define project scope and objectives
  • Document requirements and ensure deliverables fall within the applicable scope and budget
  • Coordinate internal and external (client and third parties/vendors) resources for the execution of deliverables
  • Develop a detailed project plan and monitor/track progress to ensure schedule adherence
  • Manage changes to the scope, schedule and costs using defined change management protocols and approval process
  • Prepare frequent reports regarding status of project to deliver to management
  • Report critical issues to management as needed and implement subsequent decisions/changes efficiently to ensure project progress is not impacted 
  • Perform risk management including identifying risk, qualifying & quantifying risk and creating mitigation and contingency plans

 
What are the requirements needed for this position?  

  • High School Diploma or GED Required
  • Minimum of 2+ years account executive/client management experience.
  • Minimum of 2+ years managing projects.

What other skills/experience would be helpful to have?  

  • Level of knowledge ordinarily acquired through the completion of a Bachelor’s degree or equivalent work experience.
  • 5+ years of account executive/client management experience.
  • Knowledge of retail consumer electronic industry a plus
  • Proven intermediate skills on Microsoft Outlook, Microsoft Word, Excel, Power Point, Visio and Project
  • The ability to clearly articulate ideas both verbally and written; excellent presentation skills
  • Proven ability to prioritize and work on multiple projects simultaneously.
  • Ability to influence clients and gain buy-in
  • Ability to resolve complex problems and issues with little supervisory support


How much should I expect to travel?  

25% Travel

#LI-Remote  


Helping People Thrive in a Connected World
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

Our Culture Defined
Our unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state or local law in employment decisions.

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