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Associate Business Processing Specialist

Associate Business Processing Specialist

The Associate Business Processing Specialist is responsible for front line, direct contact with clients and customers while providing overall excellent customer service and problem resolution. The Specialist duties may include processing and reconciling premium transactions, underwriting activation, cancellation, or transfer of automotive financial products. Contact with customers and clients may include inbound/outbound communication via phone, email, or fax. This position reports to the Supv, Business Processing of the department and receives varying levels of supervision depending on their level within the Business Processing Specialist job family.


What will be my duties and responsibilities in this job?  

  • Gain and maintain in-depth understanding of applicable products, clients, systems, and applications.

  • Underwrites contracts/warranties to ensure guidelines are met based on product, date, vehicle year/make/model, and mileage.

  • Enters/applies payments (checks/ACH) to appropriate client account(s) and to each specific contract/warranty in a timely and error-free manner; balances and/or reconciles payments received.

  • Maintains positive relationships with customers, other departments, and agencies; respond to inquiries/issues/concerns via email or phone; refers matters outside personal scope of authority to appropriate individual or department.

  • Partake in, and adhere to, training programs and quality assessment standards for effectiveness in supporting departmental goals and objectives.

  • Actively participate in the development of personal performance management plans.

  • Responsible for adherence to all Company policies, procedures, processes, and guidelines to ensure compliance.

 
What are the requirements needed for this position?  

  • Completion of High School/GED

  • 1+ years of experience and/or training in an office/contact center environment; or equivalent combination of education and experience

What other skills/experience would be helpful to have?  

  • Excellent written and verbal skills to communicate with team members, management, customers, and other employees of the organization.

  • Ability to perform accounting and mathematic computations with a high degree of accuracy.

  • Ability to work with frequent interruptions and under deadlines.

  • Ability to work collaboratively with others to generate ideas or resolve problems.

  • Ability to present a professional image.

  • Ability to establish courses of action to ensure efficient completion of work.

  • Ability to think creatively and make decisions based on incomplete information.

  • Ability to quickly adapt to change, proactively recognize process improvement opportunities and be able to work independently as well as in a team setting.

  • Proficiency of computer navigation and Microsoft Office/Windows.


Helping People Thrive in a Connected World
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

Our Culture Defined
Our unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state or local law in employment decisions.

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