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Associate Business Systems Analyst

Associate Business Systems Analyst

Remote Working Opportunities Available

Who are we?

Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.

Our Values:

Common Sense, Common Decency, Uncommon Thinking and Uncommon Results guide our every action at Assurant. These values inspire our commitment to be a responsible corporate citizen.

The opportunity:

Our continued year on year growth means opportunity for everyone. We need a range of professionals who can harness the power of technology to develop the insights, the products and the strategies to excite our customers, bring our people together and take our business forward. Every role will help us meet our growth targets and continue to expand our customers.

We have an exciting opportunity to join our European IT Production Support Team as an Associate Business Systems Analyst. Reporting to the Production Support Manager you will become a subject matter expert for the support and troubleshooting of our IT Applications across Europe. You will support systems and end-users by analyzing, recommending and implementing system corrections, fixes and enhancements that promote efficiency, compliance and growth. You will also contribute expertise in business processes and system functionality. This includes coordinating activities on maintenance and troubleshooting of medium to high risk complexity. Finally, you will deliver the continued running of business-critical systems and information. There is an element of out of hours working for on-call and occasional out of hours releases to support client agreements

Other responsibilities include:

  • Be the customer / IT liaison when system incidents are reported.
  • Provide general customer and IT support for assigned business applications; deals with the most complex system problem logs; work with business and technical staff to perform trend analysis across incidents and problems and applies business knowledge and practical experience to recommend system improvement efficiencies for both the business and IT units
  • Conduct meetings with customers to establish priorities
  • Support the user in testing the resolution of the system problems to ensure quality of the outcome.
  • Ensure that any changes implemented in the system are documented and communicated across the Production Support teams.
  • Provide application monitoring and general health checks to eliminate change to service

You will have

  • Experience troubleshooting system problems with a variety of tools (SQL, FTP, etc.)
  • Basic Knowledge of SQL query language.
  • Bachelor's Degree in Computer Science, Information Systems related.
  • ITIL V3 Foundation or Higher
  • Experience analysing data to draw out the root cause of the system issues to find a solution.
  • Experience analysing incident trends to highlight system problems
  • Experience leading meetings to triage and agree next actions to resolve

Our Benefits:

  • Bonus Scheme
  • Flexible Working
  • Internal Wellbeing Programme
  • LinkedIn Learning
  • Learning and Development opportunities

About Assurant:

At Assurant, diversity helps us inspire creativity in the global marketplace, and we are believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement.

To view a full list of the responsibilities and requirements, please visit the job description on the European Careers site.

We look forward to receiving your application!

Helping People Thrive in a Connected World
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at

For U.S. benefit information, visit For benefit information outside the U.S., please speak with your recruiter.

Our Culture Defined
Our unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state or local law in employment decisions.

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