As an Insurance Specialist, you'll use your excellent customer service skills and your problem- solving ability to efficiently and effectively respond to incoming customer inquiries and/or concerns in a high call volume environment. Assurant Specialty Property is looking for an energetic person who will be responsible for providing exceptional frontline customer service to our policyholders and clients. If you are a problem solver and thrive in a fast paced ever changing environment, this is the career for you!
Responding to incoming customer inquiries in a high-volume inbound call center environment via telephone or in writing. This position will receive 70 to 100 calls per day.
Supporting processing functions such as issuing insurance policies, certificates, endorsements, and cancellations for clients, customers, and agents.
Identifying, analyzing, and resolving customer and client processing problems or errors that include department premium discrepancies and system problems.
Communicating with external clients as well as internal departments.
This is a full-time position. Hours of operation are Monday through Saturday from 8:00am to 8:00pm ET. The Insurance Specialist will be working Monday through Friday from 11:00am to 8:00pm ET with Saturdays as needed.
Property and Casualty knowledge and/or agency experience.
Property and Casualty Insurance License.
1 year customer service experience in a high call volume environment.
High School Diploma or GED.
Working knowledge of Windows based programs and basic data entry skills.
Ability to handle multiple tasks and prioritize.
Excellent verbal and written communication skills.
Strong time management skills.
Ability to adapt easily as procedure/client needs change.
Good mathematical skills.
Call center experience.
Bilingual (English/Spanish) candidates must be able to speak, read and write effectively in both languages.
Note: This is a remote position.
Assurant is a global provider of lifestyle and housing solutions that help leading brands grow revenue, manage risk and deliver a great experience for their customers. We protect, connect, and support over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 300, with decades of experience in the industries we serve.
For more information, please visit https://www.assurant.com/
Assurant is committed to providing a competitive rewards package which goes beyond the value of your paycheck. We offer an array of market-competitive benefits and resources to support your physical, emotional, financial, and social wellbeing goals. These include programs to help you invest in your financial future such as savings programs, as well as competitive health and wellbeing benefits to support you and your family.
Health Coverage Starting Day One: We offer competitive health and wellbeing benefits to support you and your family. You can choose from a range of health and dental plan options, as well as health plan accounts.
Disability and Life Insurance: We provide short- and long-term disability insurance, life and accidental death and dismemberment insurance.
Retirement: Assurant offers retirement savings plans globally. U.S. based employees are offered a 401(k) plan in which Assurant matches 100% of every dollar contributed, up to 6 percent of eligible pay.
Employee Stock Purchase Plan: Assurant’s Employee Stock Purchase Plan (ESPP) allows employees to purchase shares of Assurant, Inc. stock at a 10 percent discount with funds contributed through after-tax payroll deductions.
Career Development: Assurant offers a variety of internal courses, workshops, special projects, coaching and mentoring programs. Tuition reimbursement and other professional enrichment opportunities are also available to encourage continuous learning.
Work-Life Balance: We strive to provide a work environment that encourages work/life balance. Options depend on job responsibilities and may include flexible work schedules, telework, paid time off and part-time employment.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state or local law.