This job is responsible for providing front line insurance customer service by direct contact with clients and customers. This is principally done through receiving or placing telephone calls, electronic mail, fax or regular mail. This position works with the more complex company products and services and client relationships. Most of these activities follow standard procedures and policies.
The Details
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This position reports onsite at our Miami location
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MON-FRI 8AM-5PM work schedule
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4-6 Weeks paid training
What You Should Know About Us
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Assurant, Inc. helps people protect what matters most to them
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We have been around for a while with our roots tracing back to 1892
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We are a Fortune 300 company employing approximately 15,000 people in 16 countries
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We provide specialty protection products and related services to safeguard against risks
What will be my duties and responsibilities in this job?
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Responsible for processing a high volume of inbound and outbound calls from insured’s and other internal areas.
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Provides status on existing coverage to customers by responding to their questions on coverage, billing, premium and procedures.
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Reviews policy applications and supporting documentation for completeness and accuracy
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Code, input and set up new claims and cancellations
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Process undeliverable mail
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Research information to provide customers with accurate coverage and policy or benefit information.
What are the requirements needed for this position?
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High school diploma or GED
What other skills/experience would be helpful to have?
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Strong attention to detail and accuracy.
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Basic computer skills, including proficiency in Microsoft Office applications.
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Ability to operate scanning machinery and learn new software programs quickly.
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Excellent organizational and time management skills.
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Ability to work effectively in a fast-paced environment and prioritize tasks.
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Strong communication skills and the ability to work collaboratively in a team setting.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
