Skip to main content
BUSINESS TEAM Open Office Meeting Women Getty 638953230 LR

Associate Insurance Specialist

  • Miami, Florida
  • R-97132
  • Operations Staff
  • Full Time
  • Added

Associate Insurance Specialist


Overview of Position  
This job is responsible for providing front line insurance customer service by direct contact with clients and customers.  This is principally done through receiving or placing telephone calls, electronic mail, fax or regular mail.  This position works with the more complex company products and services and client relationships.  Most of these activities follow standard procedures and policies.
 
What will be my duties and responsibilities in this job?  

Call Handling – 30%

  • Responsible for processing a high volume of inbound and outbound calls from insured’s and other internal areas.

  • Provides status on existing coverage to customers by responding to their questions on coverage, billing, premium and procedures.

  • Reviews policy applications and supporting documentation for completeness and accuracy.

Offline Back Office Task – 60%

  • Code, input and set up new claims and cancellations

  • Process undeliverable mail

  • Updates system to maintain data integrity of information.

  • Resolution of customer issues and refers escalated items to higher levels for guidance.

  • Research information to provide customers with accurate coverage and policy or benefit information.

  • Corrects system errors.

  • Maintains client relationships via quality customer service and timely processing of additional request through fax/email (changes, cancellations, etc.)

  • Knowledgeable of complex products related to inclusive card benefits business and additional product/services associated with the company.

  • Follows standard procedures and guidelines.

  • Other duties as assigned by management and may support other departmental areas based on business need.

  • Knowledgeable of multiple applications including client, mainframe, and web-based systems.

Special Project Handling – 10%

 
What are the requirements needed for this position?  

  • High School/GED or equivalent work experience.

  • 1-2 years of customer service-related experience.

  • Knowledge of Insurance Industry.

  • 1 year experience in a call center environment and importance of service standards.

  • Computer literate with emphasis on Microsoft Office software and Windows.

What are the working conditions and physical requirements of this job?   

  • This position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and phone. 

  • Employee is occasionally required to stand and walk, lift, carry and/or move up to 10 pounds. 

  • This position is located on-site in Assurant’s Miami office.


Helping People Thrive in a Connected World
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

Our Culture Defined
Our unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state or local law in employment decisions.

Join Our Talent Community

Connect with us. Introduce yourself, and we'll get in touch if there's a role that seems like a good match.

Join Now