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Associate Operations Analyst

The Associate Operations Analyst collaborates with development resources to implement new clients or enhance existing clients, meeting business objectives, and communicate expectations regarding implementation. You will conduct analysis and assessments, and preliminary cost/benefits analysis for system enhancements. The Associate Operations Analyst translates business objectives into systematic solutions, including design and documentation of requirements. Additionally, you will perform testing of systems, including user acceptance and regression testing, and work under minimal supervision.

Essential Duties and Accountabilities:

  • Acts as the customer/IT liaison during analysis requirements definition and design activities.

  • Maintains an understanding of a broad range of business/technical processes and all related systems.

  • Understands and applies the system development methodology.

  • Collaborates with business stakeholders to define and document business requirements and assist technical staff with the design of the final solution.

  • Provides a single point of contact between business units and IT teams.

  • Coordinates activities on project assignments with medium risk­ and complex and includes the performance of activities such as requirement definition, research, analysis, coordination, and documentation.   (depending on the Business Unit needs, it may include testing & training)

  • Participates in root cause analysis of complex business problems and applies business knowledge and practical experience to recommend the system, product enhancements, or other appropriate actions to improve productivity for both the business and IT units.

  • Understands the core business objectives, project implementation process, structure, and capabilities of the systems involved in the project implementation.

  • Interacts with internal project team members to design mutually acceptable solutions.

  • Based on the Business Unit’s needs, may oversee/assist testing activities when needed.

  • The Associate Operations Analyst orks with different teams to estimate and plan requirements.

  • Manages deliverables including, but not limited to scope, business requirements, system requirements, functional requirements, and UAT testing process.

  • Ensuring proper operational support transition to impacted business teams after implementation.

  • Communicates project status, business impacts, and system changes to project team members.

  • Performs maintenance tasks based on Business Unit needs.

Basic Qualifications:  

  • 2+ years of Business Systems Analyst experience in an Information Technology environment.

  • Proficient in the following business applications: MS Excel, MS Word, MS Outlook, and Visio Process Flows.

  • Experience with Agile /Telecom and Call Center applications.

  • Requires excellent communication, analytical and negotiation skills; Excellent oral, writing, and presentation skills to effectively communicate technical information to all levels of internal and external project teams.

  • Strong analytical skills, self-motivated, very strong work ethic, ability to switch effortlessly between business and technical terminology, learn quickly, multitask, and meet deadlines.

  • Works under minimal supervision.

  • Relies on experience and judgment to plan and accomplish assigned tasks and goals.


  • Bachelor’s degree or equivalent experience

Preferred Qualifications:  

  • 2+ years of Business Systems Analyst experience

  • Experience in the technical and business project implementation

  • Knowledge of Microsoft Dynamics CRM

  • Bilingual in English and Spanish

Other Job Requirements:  

  • Ability to work with frequent interruptions, as well as prioritize tasks with shifting deadlines.

  • Ability to work on multiple projects simultaneously.

  • 10% of Travel required.


  • Analyze Problems and Make Decisions

  • Apply Functional Knowledge

  • Build Credibility and Trust

  • Collaborate with Others

  • Deliver Results

  • Address Conflict

  • Communicate Effectively

  • Demonstrate Resilience

  • Drive Change

  • Exercise Influence

  • Focus on Customers

  • Leverage Business Acumen

  • Plan and Organize

  • Think Innovatively

Note: This is a temporarily remote position due to COVID-19.

What You Should Know About Us:

At Assurant, our core values - integrity, change, urgency, and excellence - guide us as we work together to support our commitments to our clients, their customers and to each other. In collaboration with leading retailers, wireless carriers, utilities, and financial institutions worldwide, we underwrite, market and administer extended service or service contract programs for consumers and small businesses.

  • Assurant, Inc. helps people protect what matters most to them

  • We have been around for a while with our roots tracing back to 1892

  • We are a Fortune 500 company employing approximately 15,000 people in 21 countries

  • We provide specialty protection products and related services to safeguard against risks

Assurant (NYSE: AIZ) is a global provider of risk management solutions, protecting where consumers live and the goods they buy. A Fortune 500 company, Assurant focuses on the housing and lifestyle markets, and is among the market leaders in mobile device protection; extended service contracts; vehicle protection; pre-funded funeral insurance; renter’s insurance; lender-placed homeowner’s insurance; and mortgage valuation and field services. With approximately $42 billion in total assets and $8 billion in annualized revenue, Assurant is in 21 countries and operates across North America, Latin America, Europe and with an emerging footprint in Asia.  

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