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Associate, People Experience Center

  • India Virtual
  • R-104268
  • HR Services Staff
  • Full Time
  • Added

Associate People Experience Center (HR), GCC, India

The HR Services Associate is responsible for the accurate and timely administration of Assurant’s HR processes and for providing first level inquiry support (phone, email, case work, and chat/IM) to managers, employees and retirees regarding HR policies, plans and processes. This role is responsible for providing exceptional customer service and enhancing the employee experience.

This position will be Remote at our India location.

What will be my duties and responsibilities in this job?

HR Process Administration and Inquiry Support (85%)

  • Provides Tier 1 administrative support to accurately complete Assurant’s HR transactional processes. Activities include following all defined process steps, validation and reconciliation of data, and ensuring all necessary data entry and system updates are completed across the full spectrum of HR processes including but not limited to Employee Data Management, Talent Management, Compensation, Health and Wellness Benefits and Retirement Benefits processes.
  • Effectively uses case management and knowledgebase tools to resolve, log, track and escalate employee, manager, or retiree inquiries.
  • Maintains a high level of confidentiality and professionalism.
  • Works closely with employees, managers, HR, Payroll and other business teams as needed to ensure processes are completed timely and accurately.
  • Completes and maintains on all required training on HR policies, programs, processes and procedures.
  • Maintains established service levels for handling calls, emails, case work and chat/IM transactions.
  • Achieves and maintains defined proficiency levels across all HR processes within defined training plan guidelines meeting experience level expectations, becoming fully proficient within 90 days.
  • Actively contributes to HR Services ongoing process improvement initiatives.
  • Acts as a “change champion” for HR by explaining the benefits of new or revised HR processes with employees, managers, and retirees.

Special Projects (15%)

  • Actively participates in annual HR programs and special projects such as open enrollment, ESPP, systems implementations and upgrades, Plan changes, acquisitions, reductions in force, process improvement initiatives etc.
  • Through projects develops additional subject matter expertise in HR programs.

What are the requirements needed for this position?

  • High School diploma or GED equivalent.
  • 2-4 years’ experience working in an HR environment with direct exposure to employee support and administering HR processes.
  • Experience with Workday and related systems.

What other skills/experience would be helpful to have?

  • Bachelor’s degree preferred (or commensurate experience)
  • Possesses strong problem-solving skills.
  • Collaborates well with others.
  • Possesses strong customer service and communication skills.
  • Must be able to adjust to meet differing inquiry communication styles and needs.
  • Is able to work independently.
  • Detail oriented with intermediate MS Office skills.
  • Must be Time/SLA oriented.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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