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Claims Mast

Auto Claims Adjuster

Adjusters are responsible for answering questions via the phone and adjudicate claims for automotive service contracts based on contract coverage.

Primary Job Accountabilities/Responsibilities:

  • Responsible for answering calls from car dealerships and independent repair facilities to verify the completion and validity of claim forms.

  • Reviews company records to determine various levels of claim coverage. 

  • Determines claims direction, calculates the amount of the claim, and submits for claim payment within the adjusters authorization limit.

  • Documents all information in a database system. Uses reference labor manuals, technical bulletins and system components to adjudicate claims. 

  • Reviews pending claims list and follows up on pending claims daily. 

  • Adjudicate claims for automotive warranty contracts based on contract coverage. 

  • Explain contract coverage to repair facilities and contract holders.

  • Must provide excellent customer service over the phone to both internal and external customers.

Basic Qualifications Required - Experience, Skills, and Knowledge:

  • High school Diploma.

  • 2-4 years experience in the automotive field.

Other Requirements: 

  • Excellent customer service and telephone skills required.

  • Must be proficient in Microsoft Word, Excel, Access, and Outlook.

  • Must be familiar with standard concepts, practices, and procedures within the automotive claims industry i.e. from powertrain operations to electrical charging systems.

Preferred requirements:

  • Associates degree.

  • Mechanical and/or automotive claims adjusting experience.

  • ASE certification preferred, ASE Master certification.

  • Bilingual Spanish.

Must be able to work an 8 hour schedule from Monday - Friday between the hours of 7am to 6pm CT and possibly Saturday.

Work remotely temporarily due to covid-19

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