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BUSINESS TEAM Open Office Meeting Women Getty 638953230 LR

Bi-lingual Regional Account Manager

  • Miami
  • R-94539
  • Sales and Account Services Staff
  • Full Time
  • Added

Assurant is a global provider of lifestyle and housing solutions that help leading brands grow revenue, manage risk and deliver a great experience for their customers. We protect, connect, and support over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 300, with decades of experience in the industries we serve.

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The Regional Account Manager will expand business opportunities by evaluating the client’s position in the industry, researching and analyzing solutions.  Achieves program(s) sales objectives and monitors compliance of the programs by continual assessment of the program(s), making the necessary customizations to improve the performance, and ultimately executing the integration of those enhancements into the sales channels of the client.  Provide ongoing feedback on insights on the program through data collection processes and frontline feedback, updating the client and Assurant leadership as needed so that our products and services retain their competitive edge.

Primary Job Accountabilities / Responsibilities:

  • Responsible for driving performance for assigned programs for the assigned client through fostering and maintaining relationships with various levels of leadership.  

  • Conduct program training at corporate, division, region, district level, or site location.  Conduct train-the-trainer programs for client staff.  

  • Circulate performance and compliance reports to ensure all related goals are being achieved.  

  • Consult with client management to establish and ultimately execute plans for achieving or exceeding program goals.  

  • Develop and enhance Assurant’s relationship with our client at management at various levels in the field including, regional, district, and store level.

  • Communicate program results and plans for marketing efforts to client and Assurant management.  

  • Summarize activities for ROI purposes and be able to track the performance related to those activities.  

  • Serve as the primary contact between Assurant and client, as it relates to the assigned areas.

  • Assist in the execution of promotions and contests for associated programs.

  • Ensure travel budget adherence and control expenses.

  • Conduct competitive analysis regularly and prepare reports on the competitive environment, occasionally mystery shopping across related business segments.

  • Identify and assist in the resolution of customer and client service quality process issues with the assigned Assurant Account Executive to ensure a positive root cause resolution.  

  • Works under minimal supervision.  Some latitude for unreviewed action.  Uses originality and evaluation in the accomplishment of assigned tasks.

  • Other duties and projects as assigned by manager.

Basic Qualifications Required - Experience, Skills, and Knowledge:

  • Bachelor’s Degree or equivalent work experience.

  • 3 years in retail or other client-facing environments.

  • Able to speak, read and write Spanish fluently.

Other requirements:

  • Strong communication skills, especially by telephone and e-mail. 

  • Ability to engage leadership and communicate effectively, even under stress. 

  • Proficient user of Microsoft Office programs.

  • Strong analytical skills—able to analyze program results, create a plan for improving sales results, and execute the plan. 

  • Strong presentation and public speaking skills.

  • Advanced knowledge of sales and training techniques; client service; account development; multimedia presentation; graphics; and marketing standards. 

  • Ability to work in a fast-paced environment meeting tight deadlines while multitasking. 

  • Ability to influence internal and external clients by positioning client-specific value propositions as it relates to increasing sales or making program changes.

Preferred Experience, Skills, and Knowledge:

  • 5 years of direct retail experience or supporting retail clients.

  • 5 years of wireless experience.

Up to 75% Travel

This is a remote position based in Miami

Assurant is committed to providing a competitive rewards package which goes beyond the value of your paycheck. We offer an array of market-competitive benefits and resources to support your physical, emotional, financial, and social wellbeing goals. These include programs to help you invest in your financial future such as savings programs, as well as competitive health and wellbeing benefits to support you and your family.

Health Coverage Starting Day One: We offer competitive health and wellbeing benefits to support you and your family. You can choose from a range of health and dental plan options, as well as health plan accounts.

Disability and Life Insurance: We provide short- and long-term disability insurance, life and accidental death, and dismemberment insurance.

Retirement: Assurant offers retirement savings plans globally. U.S. based employees are offered a 401(k) plan in which Assurant matches 100% of every dollar contributed, up to 6 percent of eligible pay.

Employee Stock Purchase Plan: Assurant’s Employee Stock Purchase Plan (ESPP) allows employees to purchase shares of Assurant, Inc. stock at a 10 percent discount with funds contributed through after-tax payroll deductions.

Career Development: Assurant offers a variety of internal courses, workshops, special projects, coaching, and mentoring programs. Tuition reimbursement and other professional enrichment opportunities are also available to encourage continuous learning.

Work-Life Balance: We strive to provide a work environment that encourages work/life balance. Options depend on job responsibilities and may include flexible work schedules, telework, paid time off, and part-time employment.

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