( 10%) Ensure change management and quality assurance practices are understood, adhered to, and leveraged to enhance system health and quality.
• Understand methodology, standards, policies and procedures and ensure that teams are complying with established standards.
• Design/develop solutions to business and technical requirements.
• Review quality requirements and establish or recommend appropriate measurement metrics.
• Identify and document quality assurance activities, strategies and schedules.
• Evaluate software products and internally developed solutions for consistency with best practices and standards .
• Oversee staff technical support activities required for execution of overall test plans. Assist in the analysis of conditions and approve strategies that effectively minimize implementation risk and/or improve solutions reliability and performance
• Perform and/or direct and mentor defect correction while maintaining reporting solution's integrity.
• Evaluate outcomes, review findings and recommend strategies that improve long term quality and performance.
(5%) Lead, plan, and manage significant departmental, division, or enterprise projects in support of project objectives and deadlines.
• Provide project management services, providing budget and resource allocation and forecasting, financial tracking of resources, hours, and expenditures for teams, department, or projects, as needed.
• Implement systems development methodologies and enforce compliance throughout the project lifecycle.
• Assist in the coordination of user efforts required for project implementation.
• Communicate issues and progress to management and customers as needed. Provide management reporting of status and relevant issues related to projects, personnel, etc.
• Coordinate work activities across Data Analytics, Data Services, information technology departments, business, functional areas, and project teams.
• Function as the lead BI and data modeler on highly complex or sensitive development projects for the department, division, or enterprise.
• Work closely with the internal and external business clients to develop technology solutions that provide Assurant a competitive advantage.
( 15%) Direct efforts to ensure supported BI environments, Reports, Dashboards and Data Models are stable and highly available, cost efficient, and at an appropriate level of technical maturity. Provide effective, flexible and secure BI solutions that support business strategy and operations.
• Ensure all supported BI environments, Reports, Dashboards and Data Models are working accurately and as expected, that process and technology documentation is complete and accurate, and that appropriate disaster recovery procedures are developed and maintained for relevance.
• Manage departmental resources and systems to ensure Service Level Agreements are met or exceeded. Ensure that a proper control structure and escalation path is in place, and is being followed and monitored.
• Enforce governance and provide stewardship for supported environments, reports, Dashboards and data models.
• Perform pro-active and as requested audits or reviews. Communicate issues and progress to management and customers as needed.
• Provide rapid corrective response and action to resolve disruptive incidents.
• Ensure the communication of incident status to appropriate management, staff and user personnel.
• Ensure the documentation of incident occurrence and resolution in the appropriate repositories.
• Identify and recommend strategies to minimize risk(s) of incident recurrence.
• Consult, mentor and direct other staff personnel as required for effective incident resolution.
• Oversee the resolution of complex technical development and support issues.
• Coordinate the application of program enhancements (resolutions) with the applications and technical staffs and follow through to ensure customer satisfaction and SLA compliance.
• Collaborate with other IT departments/disciplines to ensure that changes to the BI, ETL and warehouse environments are instituted at an appropriate level of quality, cost, and architectural consistency.
(30%) Collect requirements from stakeholders and leverage knowledge of the key components and relationships of Assurant products, distribution channels, customer base, systems and data into solution designs for effective reporting.
• Foster and sustain open communication with business users and stakeholders.
• Provide training to stakeholder
• Maintain and enhance knowledge of the business operations and strategic imperatives of Assurant through the periodic review of business goals and operational and strategic plans.
• Assist business customers by advising them on defining systems requirements.
• Work closely with business units to provide direction in addressing business systems challenges and new opportunities.
• Assist in requirements analysis and solution design for approved projects and change requests of the highest complexity.
• Prepare and contribute toward the preparation of project and product vision documentation
(40%) Implement and optimize visualization, dashboarding, reporting, process and analytical solution through standardization and automation by leveraging tools and proven methodology while using storytelling to drive business thinking.
· Implement and optimize visualization, dashboarding, reporting, process and analytical solution through standardization and automation by leveraging tools and proven methodology while using storytelling to drive business thinking.
Analyze existing solutions and optimize them based on latest best practices, tools, techniques and policies
• Implement scalable standardized reports and self-service solutions to reduce the overall amount on reports and time spent on creating and maintaining reports
• Test results and apply best practices on quality assurance
• communicate effectively with stakeholders to understand requirements, to execute fast and to assure a the right training and hand-over effort to the stakeholders
• Ensure that provided timelines and business needs are met
• Proactively identify and design optimization opportunities to add value through holistic & advanced business insights and leverage Data Analytic capabilities and products efficiently with appropriate controls.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
