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Channel Optimisation Manager

  • Victoria Virtual / New South Wales Virtual
  • R-104097
  • Sales and Account Services Staff
  • Full Time
  • Added

Do you thrive in environments where building rapport and relationships are your main priority? Then read on - we are on the search for a 2 energetic and eager people’s person to join our growing team on 12 month fixed term contracts with a view to permanency. 

Working with our key clients and their stores, you will travel around your allocated region to build and maintain relationships, and arm salespeople with the confidence they need to drive sales and performance. 

What does a normal day look like?

Every day could be different! Some days you will drive to stores and check in to see how they are going, discuss sales figures and provide one-on-one coaching or on other days you may be travelling to client stores and providing training and coaching on a new product. 

This role will provide ongoing support to our client by ensuring Assurant’s programs are rolled out efficiently and ensuring our client deliver a fully compliant product.

Working closely with the product and marketing teams, the Channel Optimisation Manager will develop an escalations model that delivers exceptional support for the client or territory .

Some of your key responsibilities:

  • Organizing and delivering dynamic face-to-face / virtual store and territory based group training sessions that help to upskill our clients in the compliant sale of relevant products and services
  • Observe in-store sales pitch and messaging and provide sindividual specific training as needed to ensure this is compliant and also to maximize sales opportunities
  • Compile, review and distribute store and sales reporting to your portfolio on a periodic basis
  • Actively drive increase in attachment rates with clients to ensure targets are achieved or exceeded
  • Support clients within the specified territory to implement new products, updates and changes
  • Manage sales within territory and stores through developing and implementing an active client engagement plan that meets all required KPIs
  • Ensure all required in-store messaging and advertising is displayed, communicated effectively and made available to all consumers

Does this sound like you?

  • Account or relationship management experience 
  • Experience in coaching and training customer facing team to deliver improved sales and performance measures
  • A natural ability to build rapport, maintain and build relationships
  • Able to work in a structured and organised way, but hold the ability to be flexible and adjust to changing environments and schedules
  • A high performer who can effectively engage with a wide range of audiences including our clients and their employees, colleagues and other stakeholders.
  • Can adapt to new work priorities and client requirements, ensuring goals are achieved
  • Enjoy working autonomously, as well as engaging with peers to look for ways to improve and learn

Why work with Assurant?

Everyone at Assurant, no matter their role, their skills, or where they’re located around the world is united by our uncompromising values and culture. You’ll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do. 

With more than 100 years industry expertise, we are trusted by over 300 million consumers worldwide and, Assurant supports global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.

When you join Assurant you will be part of a community that cares. A fun, diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.

Some of the benefits you'll get working at Assurant include:

  • A cultural day off to celebrate what’s important to you
  • International and Local mentoring programs
  • Discounted Employee Share Purchase Program
  • Diversity panels and employee resource groups
  • 6 weeks company paid parental leave including superannuation contributions while on unpaid leave
  • Development programs & LinkedIn learning courses as well as study grants and support for higher education
  • Hybrid work model - 2 days onsite, 3 days remote
  • Novated vehicle leasing
  • Volunteering opportunities to give back to a cause that is important to you 

To apply: 

Please submit your resume accompanied by a cover letter detailing your suitability for the role. Don't miss your opportunity to be part of this successful team, apply now!

The successful applicant will be subject to relevant background checks such as reference checks and a police check. 

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
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For U.S. benefit information, visit For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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