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Claims Adjuster, AFAS

Associate Auto Claims Adjuster

Overview of Position  
Adjusters are responsible for answering questions via the phone and adjudicate claims for automotive service contracts based on contract coverage.

  • Starting pay for this position is $23.00 per hour depending on experience
  • Automotive knowledge required. Please see the job requirements below
  • Must be able to commute to the Woodlands, TX office for training

What makes us different?

  • We have various work schedules and pay shift differentials for night and weekend hours worked. 
  • Medical benefits begin on your first day
  • Tuition reimbursement available after 6 months, up to $5000/annually
  • Competitive paid time off, including holidays

What will be my duties and responsibilities in this job?  

  • Responsible for answering calls from car dealerships and independent repair facilities to verify the completion and validity of claim forms.
  • Reviews company records to determine various levels of claim coverage.
  • Calculates the amount of the claim and submits claims for payment.
  • Documents all information in a database system. Uses reference labor manuals, technical bulletins and system components to adjudicate claims.
  • Must provide extraordinary customer service over the phone to both internal and external customers.
  • Adjudicate claims for automotive warranty contracts based on contract coverage.
  • Ability to accurately explain contract coverage with repair facilities and contract holders.

What other skills/experience would be helpful to have?  

  • Ability to work with frequent interruptions and under deadlines
  • Ability to present a professional image
  • Ability to establish courses of action to ensure efficient completion of work
  • Ability to think creatively and make decisions based on incomplete information
  • Proficiency of computer navigation and Microsoft Office 2003 or later versions & Microsoft Windows XP or later versions 
  • Bilingual in English/Spanish is a plus: the ability to speak, read and write the Spanish language fluently

What are the working conditions and physical requirements of this job?   

General office demands  

Training will be conducted in-office for 4-6 weeks. After training, Adjusters have the ability to work remote/hybrid model.

Pay Range

$17.83 - $28.53

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

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For U.S. benefit information, visit For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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