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Client Support Associate

Client Support Associate

The Client Support Associate is responsible for assisting customers with technical and product support, helping to diagnose and solve technical problems, and providing consultations. Primary responsibilities are answering client questions via phone calls or email. The Client Support Associate contributes to client satisfaction by providing prompt, efficient, courteous service to callers.


What will be my duties and responsibilities in this job?  

Customer Liaison, Relationship Building, Communications, and Professional Development

  • Communicate with clients regarding the status of any ongoing dedicated projects.

  • Provide excellent client support by answering calls daily with a one-call resolution.

  • Manage and respond to client case queries and inform customers of issue resolution.

  • Coordinate with other departmental teams to solve client requests. 

  • Raise high priority matters to management to solve concerns urgently.

  • Capability to perform with quality and close attention to detail in all work activities.

  • Actively participate in knowledge exchange with all cross-functional teams.

  • Continuously seek opportunities for professional development.

  • Create an encouraging environment for oneself and all team members.

  • Demonstrates confident decision-making and problem-solving support.  

  • Excellent in fostering relationships with internal and external customers.

Administrative support

  • Supports user access to internal reporting and rating systems.

  • Reviews incoming EFT files and monitors rejects.

  • Analyze and support error corrections and solutions for future issues.

  • Supports clients with all aspects of contract inquiries, including exceptions.

  • Supports clients with contract billing inconsistencies and aid in general billing questions.

  • Supports for additional tasks or projects that the supervisor or manager may assign. 

  • Apprehend the dealership salesforce account workflow to assist with inquiries and access to share billing reports.

  • Understands specifics regarding services, products or materials offered.

  • Provide client global rating support and capability to troubleshoot various rating issues.

  • Works closely with management and operation support to investigate and solve issues.

  • Assist with client project integration plans (examination of needs, recommendations, coordination of integrations between vendors, and oversite for technical integrations between systems.)

Testing Support

  • Support production IT support with new tools/items implemented in production sprints.

  • Conversion UAT support for contract admin tasks to help ensure production accuracy.

What are the requirements needed for this position?  

  • High School Graduate

  • 2 plus years of experience in a call center environment

What other skills/experience would be helpful to have?  

  • Associates degree.

  • Experience with Salesforce Software.

  • Minimum 2+ years or more within the Automotive industry.

  • Must have strong analytical experience with the ability to troubleshoot various issues.

  • Proficiency with Excel and office.

  • Exceptional verbal and written communication skills.

  • Excellent ability to interact professionally with employees at multiple levels of the organization, utilizing written and verbal communication skills.

  • Enthusiasm and flexibility to use problem-solving skills in a growing and challenging environment.

  • Excellent organizational skills and ability to multi-task.

  • Strategic thinking, resourceful, and takes initiative.

  • Applying techniques to improve existing processes, applications, and solutions are required. Creativity, ingenuity, and innovation, coupled with the ability to solve complex problems, are essential.

  • Must have experience demonstrating a high degree of self-direction, initiative, and motivation; a sense of urgency to meet established deadlines. 

  • Contribute to an atmosphere of learning conducive to success.

  • Self-Driven time management skills.

How much should I expect to travel?  

10% Travel

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Helping People Thrive in a Connected World
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

Our Culture Defined
Our unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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