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Client Support Specialist

Client Support Specialist


The Client Support Associate is responsible for assisting customers with technical and product support needs by helping to diagnose and solve technical problems.  Primary responsibilities are answering client questions via phone calls or email. The Client Support Associate makes an essential contribution to client satisfaction by providing prompt, efficient and courteous service to callers.
 
What will be my duties and responsibilities in this job?  

  • Provide specific information regarding the services, products or materials offered

  • Assist customers with computer issues and provide troubleshooting information

  • Report and analyze customer’ information and needs

  • Issue billing details and open and close customer accounts

  • Manage and respond to client queries and inform customers of issue resolution

  • Coordinate with other departments to resolve client issues

  • Monitor, report, and escalate status of workflow timelines

  • Contribute to revenue through client retention and by providing excellent customer support

  • Assist with project integration plans for clients, (examination of needs, recommendations, coordination of integrations between vendors, and oversite for technical integrations between systems.)

  • Communicate directly with clients regarding the status of projects and provide answers to client requests/questions

  • Update the client on current issues for additional information

  • Raise high priority/escalation items to management to ensure task are completed promptly

  • Work closely with the Support team to investigate and resolve issues

  • Add other duties as assigned

 
What are the requirements needed for this position?  

  • High school diploma or GED

  • A minimum of 3 years of customer service experience in a call center environment 

What other skills/experience would be helpful to have?  

  • Intermediate Microsoft Office skills

  • Experience using a CRM system

  • Exceptional ability to solve problems, take a broad perspective, and influence others

  • Ability to quickly build rapport and to develop long-term relationships with clients and other team members 

  • Extremely high-level escalation management and mature judgment skills

  • Energy, enthusiasm, and flexibility to use problem-solving skills in a growing and challenging environment

  • Excellent verbal and written communication skills

  • Excellent organizational skills and ability to multi-task

  • Strong project and program management skills

  • Strategic Thinking

  • Ability to maintain calm under pressure

  • Initiative and resourcefulness

  • Some college

  • Salesforce experience

This is a remote position.


Helping People Thrive in a Connected World
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

Our Culture Defined
Our unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state or local law in employment decisions.

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