Crisis Response and Readiness Manager

The Crisis Response and Readiness Manager under the Global Security organization is a key leadership role responsible for Incident Management and Corporate Crisis Management for local, regional, and /or global events that impact Assurant. This role will work closely with business operations teams, people organization (HR), business leaders, and employees to develop, implement, and maintain comprehensive response strategies. The role includes the creation and maintenance of playbooks for various events types, coordinating and conducting testing and exercising of these plans, leading live responses during incidents, and overseeing post-event evaluations and lessons learned.

Primary Job Responsibilities

• Develop and deliver training programs to enhance the response capabilities of the organization’s employees and teams.
• Build and maintain strong relationships with key stakeholders, including operations teams, HR, business leaders, and employees, to ensure alignment and readiness.
• Create, update, and manage detailed response playbooks for various types of business interruptions, including but not limited to natural disasters, power outages, infrastructure failures, and physical security.
• Design, plan, and execute regular training and exercises of response plans to ensure readiness and identify areas for improvement.
• Produce concise, written analyses and visual presentations on findings that involve risks to Assurant's people, property, and ideas; continually assess the value, significance, and relevance of information developed.
• Provide threat assessments and situational assessments upon request to assist with critical situational awareness.
• Coordinate with relevant stakeholders to conduct tabletop exercises, simulation drills, and full-scale live exercises.
• Document and communicate the results of exercises, including recommendations for enhancements.
• Assist in leading the organization’s response during live incidents, coordinating efforts across multiple teams to ensure swift and effective resolution.
• Conduct thorough post-incident reviews, including gathering feedback from involved teams, analyzing incident response performance, and documenting lessons learned.
• Develop and implement action plans to address identified gaps or weaknesses in the enterprise response process.
• Maintain comprehensive documentation of all event response activities, including playbooks, exercise results, incident reports, and post-incident reviews.
• Support Assurant’s Travel Security, including pre-travel due diligence for special events, traveler training, identifying incidents, assisting travelers, and maintaining travel security systems.
• Administer tools and manage service providers that support operational processes, including executive security, emergency notification, global incidents, travel tracking, and booking tools, enabling maximum utilization.

Required Experience, Skills, and Knowledge

• Bachelor’s degree in Emergency Management, Security, or a related field; advanced degree preferred.
• A minimum of 5 years’ experience in a global crisis management and business resilience/continuity of operations role for Multi-National Corporations and/or State or Federal Offices of Emergency Management.
• Proven experience in developing and managing incident response plans and leading live incident responses.

• Strong knowledge of industry standards and best practices related to incident response and business continuity (e.g., ISO 22301, NIST, ITIL).
• Strong interpersonal skills, including the ability to deal effectively with senior-level management. Individual must possess a mature ability to deal with stress and make sound professional judgment in potentially threatening environments. Ability to solve practical problems and react quickly and calmly to changing or emergency circumstances.
• Excellent leadership, communication, and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
• Experience in conducting training and exercises, with strong facilitation and presentation skills.
• Ability to remain calm under pressure and make quick, informed decisions during high-stress situations.
• Strong analytical skills, with the ability to assess complex situations and recommend effective solutions.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website: https://www.assurant.com/

Any posted application deadline that is blank on a United States role is a pipeline requisition, and we'll continue to collect applications on an ongoing basis.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
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