100% remote and must live outside Florida. Preferred candidates reside in Eastern and Central time zones and have a minimum of 6 months of call center experience.
**** 500.00 New Hire Bonus*******
The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization.
Acting as the customer’s primary point of contact, you will:
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Receive in-bound calls from customers who want to open a claim
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Listen, solve problems, answer questions and work with them to find a resolution
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Use your expertise to proactively make recommendations that will help customers avoid future issues
What you will enjoy:
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The variety of work - every day and every customer’s situation is unique
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Being part of a high performing, collaborative and supportive team
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Competitive compensation and paid time off
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Medical benefits begin on your first day
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Career advancement opportunities
The ideal candidate will have:
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Relentless drive to provide exceptional customer service
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Excellent communication and listening skills
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Strong attention to detail and problem-solving skills
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Ability to adapt to change and work well in a fast-paced environment
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Ability to multi-task using technology while handling calls
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Minimum high school diploma or GED
We are hiring for both Day Shift & Night Shift:
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Monday-Friday 8am-9pm EST
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Saturday and Sunday 10am-6:30pm
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This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8 hour shifts but shifts can change to meet business needs so it is important that you have open overall availability
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We do pay shift differentials for night and weekend schedules worked
When you start, we train you:
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It’s a combination of virtual “class room” & “on the job” training that is typically 6 weeks long but duration can vary
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Class room training hours are typically Monday through Friday from 8am – 5pm EST with a lunch break
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Upon completion of class room training you will receive your regular shift & start working those hours
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
Our Culture Defined
Our unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
