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Customer Care Supervisor, Capability Center Operations

Do you want to join a growing team? 💥 In Assurant Customer Care Supervisor to join Assurant's Global Capability Center

Responsibilities:

  • Responsible for leading a teamwork of 15 to 30 people, monitoring KPIs, responsible for training, coaching, motivating and directing it while creating an environment which encourages commitment, increased productivity and superior quality.
  • Participates in regularly scheduled conference calls with clients designed to obtain feedback on the performance of the team, and to provide an opportunity to implement any necessary procedural changes. 
  • Partners with the manager on process improvements and workflow to ensure business objectives are met.
  • Train, coach, engage team members while fostering teamwork and great work environment. Supervisors also discuss and help prioritize development needs aligned with business needs and their current role or future career interests, help identify on the job development opportunities, and provide ongoing feedback and coaching.

Work Location: Retiro, CABA. Hybrid.

What can you expect from this opportunity:

🏆To work in a multicultural environment interacting with people from different countries.

🏆To put your English into practice.

🏆To work in a company recognized for more than 12 years as a Great Place to Work.

To apply to this role, you require:

✅ Advanced English level.

✅To have at least two-year experience working as a team leader.

✅ To have 1 or more years of experience in a Customer Service position.

✅ To have experience working in a Shared Services Center is a plus.

Our Employee Value Proposition for this role:

✔ Osde 310 as a Health Plan

✔ Extra Vacation Days

✔ SportClub Membership discount

✔Hybrid work 🐕 🐈 👔  🧦

✔Birthday Day Off

✔Udemy Learning

✔English lessons reimbursement.

✔Educational Refund (If you are studying any career related to the business you get up to ARS 60.000 monthly reimbursement.

✔ Home office allowance.

If you think you have the requirements for the role and you like being challenged…

¡Send me your resume!


Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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