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Customer Communication Designer

  • United States Virtual
  • R-97683
  • Communications Staff
  • Full Time
  • Added

Job Title

Customer Communications Designer

Job Overview

The primary objective of these positions is to produce complex, time consuming and/or large volume projects through expertise in various software and processes. Activities include forms design, mainframe forms support, rules based electronic document creation, word processing, desktop publishing, proofreading and editing.

Job Responsibilities

  • Develop and implement customer communications documents for Assurant’s products and programs that meet compliance and regulatory requirements, as well as corporate standards, utilizing various software, including: Word, Quark, InDesign, Visio, Documerge, Documaker Studio and Adobe Acrobat. This includes the creation of complex and detailed forms, state-filed documents, customer and client-branded letters from various sources through the implementation of rules-based electronic documents utilizing PC and Production printer technology. 65%
  • Prepares, converts, and downloads images for use on production printers. 5%
  • Works across departments to plan, schedule work requests and coordinate special projects. 5%
  • Coordination with Production Mail operations for implementation and support of bar codes used in intelligent mail machine operations and production mail control and management systems. 5%
  • Digitize logos or fonts for image presentation as requested using tools available and load to the proper libraries. 10%   
  • Prepares artwork, layouts, drafts, and other materials as needed by production print department, business channels, and vendors. %5
  • Perform other functions as assigned by management. 5%


  • High school diploma or equivalent
  • 3+ years of experience as a Forms Designer or similar role
  • Experience working with Adobe InDesign
  • Knowledge of Documerge, Quark or Documaker Studio a plus
  • Typing – 55 wpm
  • Strong grammar and spelling skills
  • Ability to adapt procedures, processes and techniques to more complex problems and issues
  • Ability to meet deadlines on competing priorities
  • Excellent customer service skills


Helping People Thrive in a Connected World
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at

For U.S. benefit information, visit For benefit information outside the U.S., please speak with your recruiter.

Our Culture Defined
Our unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state or local law in employment decisions.

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