The Claims Customer Service Representative is responsible for providing front line, direct contact with clients and customers. This is principally done through receiving or placing telephone calls, however mail, express delivery, fax and other electronic methods (e-mail) are also possible means of communication. In general, using computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer. Recognizing consistent problem areas and reporting to higher level for action. Responding in a timely manner. Assisting the client/customer in moving through the claims process. Assessing the need for providing information or education to the customer. Most of these activities follow standard procedures and policies with more senior levels using greater latitude and judgement in responding to customers.
Must be flexible to work on location in Atlanta, Scottsdale or Miami between 8:00 am and 8:00 pm EST
Responsible for processing inbound calls for initial reporting of claims by policyholder, client (mortgage company, etc.) or other.
Provides status on existing claims to either policyholder and/or client.
Updates computer records in order to maintain data integrity of information.
Resolution of customer issues and refers escalated items to higher levels for guidance.
Researches information in order to provide customers with basic data related to policies.
Maintains client relationships via quality customer service and timely processing of additional claims request through fax/email.
Knowledgeable of products related to auto/ mortgage business and additional product/services associated with the company.
Other duties as assigned by management and may support other departmental areas based on business need.
Our Benefits include:
401(k) and profit-sharing plans
Health Benefits coverage from Day 1
Employee Stock Purchase Plan at a discounted rate
Paid vacation, holidays and leave programs
Employee Assistance Program
Flexible spending accounts
Assurant values a diverse workforce where employees are treated with respect, are encouraged to contribute, and have the opportunity for career growth.
What You Should Know About Us
Our uncompromising values- Common Sense, Common Decency, Uncommon Thinking, and Uncommon Results guide the way we support our customers and how we work with one another
We are a Fortune 500 company employing approximately 15,000 people in 16 countries
We have over 125 years of experience innovating and adapting to the changing needs of our customers
High school diploma / GED
At least 1 year of customer service-related experience
Working knowledge of basic computer programs with an emphasis on MS Windows and MS Office (especially Excel)
Understanding of a call center environment and importance of service standards
Knowledge and experience in the insurance industry
Bilingual English/Spanish skills
Previous customer service experience in a call center environment