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Customer Service Mast

Customer Service Representative

The role of a Customer Service Representative is a key position within Assurant because you are the voice of our organization and clients. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolutions.

Hours of operation are Mon-Fri from 10:00am-8:00pm. Shifts may stagger by up to 90 minutes.

Your Responsibilities

  • Act as primary point of contact for our clients
  • Provide superior service to our customer who have purchased extended warranty contracts for wireless cell phone handsets
  • Keep the Customer Experience at the forefront of all you do by listening to our customers’ concerns and showing empathy while resolving issues
  • Take initiative to understand each customer’s unique challenges, solve them and use your expertise to proactively help them avoid issues in the future
     

Benefits and Pay

  • Competitive hourly rate with monthly incentive options to earn an additional $100-$200 per month
  • Paid training that enables you to learn the business, systems, and policies
  • Medical benefits begin on your first day
  • Tuition reimbursement available after 6 months, up to $5000/annually
  • Competitive paid time off
  • The diversity - every day and every customer are different
  • The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team
     

Requirements

  • Minimum high school diploma or GED
  • Excellent verbal, written, and listening skills
  • Strong attention to detail
  • Ability to thrive in a fast-paced, changing environment
  • Ability to think outside of the box to resolve problems
  • Ability to multi-task using technology, including call handling
  • A love for helping and connecting with people
  • A passion for problem solving and thinking on your feet
  • Relentless drive to own the customers problem and resolve it

This role will be temporarily remote, but will eventually report to the Atlanta office in either a full-time or hybrid capacity.


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