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Customer Service Mast

Customer Service Representative

The Customer Service Representative will provide direct contact with Assurant’s internal service partners while working under direct supervision and providing data entry and intermediate level support functions for Customer Service and Agency Teams. The Customer Service Representative will also be required to use internal systems for tracking, gathering information, and troubleshooting while recognizing problem areas, finding solutions, and reporting inadequacies to appropriate support personnel.

Why You Should Consider This Role

  • You are authentic and love fostering relationships in changing landscapes

  • You value the autonomy to use common sense and good judgment to make decisions

  • You are comfortable exercising discretion

  • You are a self-starter, organized and can anticipate the needs of others

  • You are able to multi-task and prioritize projects while meeting deadlines

The Details

  • Basic data entry

  • Basic communications with external customers, agents & funeral homes including inbound and outbound phone calls

  • Includes document handling and review to prepare files for processing

  • Preparing documents for mailings

  • Processing a limited variety of tasks or functions such as processing new business, maintaining policy files, paying claims, maintaining agent demographic information.

  • Prepares correspondence using standard templates

  • Follows standard screens and procedures to perform most tasks

  • Complete various internet searches

  • Attend required training

  • Collaborate with team and department members by attending team meetings and other company activities

  • Ability to adjust to new or changing business needs

What You Will Like

  • The people – we care

  • The diversity - every day is different

  • The excitement – we focus on ‘What Matters Most’ to our customers

  • The difference in the value Assurant places on strong leadership

  • The opportunity to learn, grow and advance within our fortune 500 global company

  • Competitive salary

What You Should Know About Us

  • Our uncompromising values- Common Sense, Common Decency, Uncommon Thinking, and Uncommon Results guide the way we support our customers and work with one another

  • We are a Fortune 500 company employing approximately 15,000 people in 21 countries

  • We have over 125 years of experience innovating and adapting to the changing needs of our customers

The Ideal Candidates Will Have

  • High School Diploma required / College degree or technical training (is a plus)

  • Minimum of 1 year of Customer Service experience

  • Ability to handle a diverse set of issues and provide a high level of customer service in a calm and professional manner

  • Highly autonomous and self-motivated work ethic; demonstrating sound judgment, initiative, and an ability to manage multiple priorities with a sense of urgency

  • Strong PC skills; well versed and extremely proficient in navigating and searching the internet

  • Proficient in the use of Microsoft Word and Excel

  • Demonstrate an ability to handle matters of a sensitive and confidential nature, and the capacity to maintain composure while working under pressure

  • Strong leadership skills with the ability to build a trusting work environment

  • Proven analytical and organization skills

  • Ability to meet new challenges with an open mind and an optimistic response

  • Ability to protect confidential and proprietary information of the company

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