Delivery Manager

Delivery Manager, Assurant-GCC, India

The primary purpose of this position is to deliver the desired business solutions and products that enable the continued growth and expansion of our Connected Living and Automotive lines of business, as well as ensuring timely and on budget delivery. The business needs range from the implementation of new clients, expanding products and services with existing clients and the implementation of new products and services.

The primary objective of this position is to ensure we deliver on our commitments to clients and internal stakeholders, with a focus on timeliness, quality, and continual improvement.

This position will be Bangaore/Chennai/Hyderabad at our India location.  

What will be my duties and responsibilities in this job?

• Represents the client’s interests and communicates details about the desired project direction from the client’s perspective.
• Consult with internal stakeholders (business and operations leaders) to understand business objectives and challenges and define project goal.
• Adhere to PMBOK and Scaled Agile Framework; establish project, drive end to end project execution, and acceptance.
• Partner with Product Owners, Software Engineering team for the requirement, design, build, end to end verification and technical and operational readiness of Technology Products.
• Chair project meeting and maintain project documentation. Provide thought-leadership in internal and external meeting. Facilitate collaboration.
• Ensuring delivery of the client and business needs within agreed upon timelines and budget. Manage and drive internal and external dependencies. Coordinate and support cross-functional teams to ensure all dependencies are completed on time.
• Identify, quantify, and mitigate project risks.
• Manage and lead integration to client systems, client data migrations, and client cutover and product go live.
• Driving the coordination of a test strategy and test plan, including but not limited to Systems Integration Testing, User Acceptance Testing and Post Go-Live Hypercare. 
• Coordination with additional functional areas, such as Legal, Marketing and Compliance and Finance and Accounting to aid in the creation, review and deployment of product documents and materials.
• Support creation, adaptation or re-engineering of client processes and Assurant business and operational processes.
• Prepare and execute post-launch transition to product BAU teams: account executive, IT application support, operations, etc.
• Primary contact point for Stakeholders & Client Representatives. Manages client communications, expectations, and deliverables.
• Communicate project status and milestone achievement to cross-functional teams and leadership team; prepare and present to governance and steering committee.
• Aiding in continual improvement related to implementation and program delivery methods.

What are the requirements needed for this position? 

• Bachelor’s Degree in Software Engineering, IT, Electrical Engineering, Telecommunications, or related field.
• Minimum 3 years of project management experience in software development, system integration, system upgrade and cutover.
• PMP Certified.
• Experience in implementing large scale product launches and/or client programs.
• Experience in collaborating remotely with cross-functional teams and effective client engagement.
• Self-motivated to work independently, adapt to shifting priorities & align activities/priorities to meet organizational goals. Good time management skills.
• Fluent in English. Good written and verbal communication skill, and negotiation, persuading & influencing skills.
• Demonstrated ability to solve problem and resolve conflict.
• Demonstrated competence in Excel Spreadsheet, scheduling, formula and data analytics.
• Ability to corelate and process complex data and information from multiple sources, and to effectively communicate the related findings, statuses, and actions to a broad audience driving decisions needed to move forward.
• Flexible work hours are essential to effectively collaborate with clients and internal teams across the APAC regions and the USA.

What other the Preferred Experience, Skills, and Knowledge?

• Scaled Agile Framework (SAFe®) Certification
• Experience in the industries of general insurance, extended warranties, or phone and tablet trade-in and upgrade.
• Experience of professional services delivery to external clients.
• Solution architect background and experience of design, development, integration and verification.

Any posted application deadline that is blank on a United States role is a pipeline requisition, and we'll continue to collect applications on an ongoing basis.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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