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Device Care Centre Team Member

  • Sydney, New South Wales
  • R-104495
  • Operations Staff
  • Full Time
  • Added

Why work with Assurant?

Everyone at Assurant, no matter their role, their skills, or where they’re located around the world is united by our uncompromising values and culture. You’ll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do. 

With more than 100 years industry expertise, we are trusted by over 300 million consumers worldwide and, Assurant supports global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.

When you join Assurant you will be part of a community that cares. A fun, diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.

Some of the benefits you'll get working at Assurant include:

  • A cultural day off to celebrate what’s important to you
  • International and Local mentoring programs
  • Discounted Employee Share Purchase Program
  • Diversity panels and employee resource groups
  • 6 weeks company paid parental leave including superannuation contributions while on unpaid leave
  • Development programs & LinkedIn learning courses as well as study grants and support for higher education
  • Hybrid work model - 2 days onsite, 3 days remote
  • Novated vehicle leasing
  • Volunteering opportunities to give back to a cause that is important to you 

What's the role about?

The Team Member in the Dispatch Team plays a critical role in ensuring the efficient and accurate fulfilment of customer orders. Reporting to the Dispatch Team Leader, this position involves picking, packing, and dispatching orders and organizing and maintaining the inventory. The ideal candidate will have strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

Order Fulfilment:

  • Pick and pack orders accurately and efficiently according to customer specifications and company standards.
  • Ensure all items are securely packed and labelled correctly for dispatch.

Dispatch Operations:

  • Prepare orders for shipment, ensuring they are dispatched on time.
  • Coordinate with shipping partners and carriers to ensure smooth and efficient delivery processes.
  • Track dispatched orders and provide updates to the Dispatch Team Leader as needed.

Inventory Management:

  • Assist in putting stock away and organizing the inventory to ensure it is easily accessible and accurately recorded.
  • Conduct regular inventory checks and report any discrepancies to the Dispatch Team Leader.
  • Maintain an organized and clean warehouse environment to ensure efficient operations.

Quality Assurance:

  • Follow all quality assurance protocols to ensure that orders are packed and dispatched to meet customer expectations.
  • Perform final checks on orders to ensure accuracy and quality before dispatch.

Collaboration and Communication:

  • Work closely with other team members to ensure efficient and effective dispatch operations.
  • Communicate effectively with the dispatch team leader and other departments to promptly resolve any issues or discrepancies.

Continuous Improvement:

  • Participate in team meetings and training sessions to stay updated on new dispatch procedures and best practices.
  • Contribute to the continuous improvement of dispatch processes by providing feedback and suggestions.

Safety and Compliance:

  • Adhere to all safety guidelines and protocols to ensure a safe working environment.
  • Ensure compliance with company policies and procedures related to dispatch and inventory management.


  • Previous experience in a dispatch or warehouse role is preferred but not required.
  • Strong attention to detail and a commitment to maintaining high standards of accuracy.
  • Ability to follow defined processes and procedures accurately.
  • Good organizational skills and the ability to manage multiple tasks simultaneously.
  • Effective communication skills and the ability to work well within a team.
  • Basic proficiency in using computers and inventory management systems.
  • Physical ability to perform tasks that may require lifting and moving packages

Sounds like you...?Please click the link to apply.

Submit your resume accompanied by a cover letter detailing your experiences and suitability for the role. The successful applicant will be subject to relevant background checks such as reference checks and a police check.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website at

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at

For U.S. benefit information, visit For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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