Device Care Centre Team Member

Why work with Assurant?

Everyone at Assurant, no matter their role, their skills, or where they’re located around the world is united by our uncompromising values and culture. You’ll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do. 

With more than 100 years industry expertise, we are trusted by over 300 million consumers worldwide and, Assurant supports global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.

When you join Assurant you will be part of a community that cares. A fun, diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.

Some of the benefits you'll get working at Assurant include:

• A cultural day off to celebrate what’s important to you

• International and Local mentoring programs

• Discounted Employee Share Purchase Program

• Diversity panels and employee resource groups

• 10 weeks company paid parental leave including superannuation contributions while on unpaid leave

• Development programs & LinkedIn learning courses as well as study grants and support for higher education

• Novated vehicle leasing

• Volunteering opportunities to give back to a cause that is important to you 

What's the Role About?

The Repair Team play a crucial role in performing minor mobile phone and tablet repairs and categorizing faulty devices according to the company's standards. Reporting to the Repair Team Leader, this position involves receiving on-site training to perform all repairs and collaborating with the team to develop new repair methods. No prior experience is required, as comprehensive training will be provided.

Key Responsibilities:

Device Repair:

• Perform minor mobile phone and tablet repairs, ensuring all work is completed to the company's quality standards.

• Receive training to develop skills in various types of repairs, from basic fixes to more complex tasks.

Faulty Device Categorization:

• Accurately categorize faulty devices based on the company's standards and guidelines.

• Document and report any defects or issues identified during the repair process.

Quality Assurance:

• Follow all quality assurance protocols to ensure that repairs meet customer expectations and company standards.

• Conduct final inspections of repaired devices to ensure they are fully functional and defects-free.

Training and Development:

• Actively engage in on-site training programs to enhance repair skills and knowledge.

• Stay updated on new repair techniques and industry trends to improve performance continuously.

• Participate in team meetings and brainstorming sessions to improve repair processes and techniques.

Inventory Management:

• Assist in managing the inventory of parts and tools, ensuring all necessary materials are available for repairs.

• Notify the Repair Team Leader of any shortages or issues with inventory that may impact the repair process.

Does this sound like you?

• No prior experience is required, as comprehensive training will be provided on-site.

• Strong attention to detail and a commitment to maintaining high-quality standards.

• Ability to follow defined processes and procedures accurately.

• Good organizational skills and the ability to manage multiple tasks simultaneously.

• Effective communication skills and the ability to work well within a team.

• Basic proficiency in using computers and inventory management systems.

• Physical ability to perform tasks requiring standing for extended periods and handling devices.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.