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Digital Experience Communication Specialist

As the Digital Experience Communication Specialist, you will be responsible for creating, executing, monitoring, and performance reports for digital communications for our B2B and B2C digital platforms. The performance goals will include an increase in traffic to digital channels, an increase in the speed-to-market of digital communication initiatives and develop digital communications efficiently using various tools and platforms to ultimately increase the utilization of digital communication along with the adoption of all digital products. This includes driving adoption for clients and carriers using the methods of online tools to grow and nurture their online presence while adhering to industry best practices and regulations.


What will be my duties and responsibilities in this job?  

  • Implement Digital Communication plans across a broad range of clients offering an integrated multi-channel utilizing many different digital communication channels.

  • Oversee and implement activities to support digital communication strategy goals and objectives.

  • Develop and implement Digital Communication best practices that support our strategic direction.

  • Work closely with Digital Experience technical teams to enhance innovative digital communications that connect B2B and B2C consumers and drive users to digital platforms.

  • Collaborate with the teams to leverage digital assets to curate digital communication initiatives using templatizing tools and/or design platforms.

  • Generate digital communication campaigns by leveraging platform templatizing tools and manually coding HTML when needed.

  • Determine Digital Engagement key performance indicators to measure success.

  • Provide detailed digital performance data across all digital communication platforms in a way that our clients and executive stakeholders can easily understand.

  • Provide keen insights into trends and metrics that fall below industry standards, utilize metrics and trends to help uncover and drive insights for future digital decisions, etc.

  • Assist Digital Experience leadership with strategic direction, provide cadence suggestions, and overall recommendations on digital messaging, trends, strategy, and timing.

  • Quarterly pulse read out on digital forward looks, keeping up with the latest trends and information available on digital communications.

  • Set up A/B testing to determine winning strategies and research behaviors that can inform decisions on future campaigns.


What are the requirements needed for this position?  

  • A minimum of 2 years of Salesforce Marketing Cloud or ExactTarget experience in digital communication initiatives such as email, SMS, digital notices, and proactive notifications.

  • In-depth knowledge and experience in digital best practices, including product planning and tracking principles, project risk and issues identification, assessment, change management, and mitigation.

  • Experienced in client management in a technology space.

What other skills/experience would be helpful to have?

  • Experience with B2C/B2B audiences and strategies.

  • Certifications in SFMC, Salesforce, Google Analytics, Power BI

  • Agile environment experience

  • Ability to quickly learn and manage various lines of business, different digital platforms, and admin rights within the platforms.

  • Experience with Figma, Photoshop, or other design tools.


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Pay Range

$62,000.00 - $103,400.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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