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Director, Operational Resilience

  • United States Virtual
  • R-97432
  • Risk Management
  • Full Time
  • Added

Operational Resilience Director

Overview of Position

The Assurant Global Risk Management team is seeking an Operational Resilience Director. Your primary responsibility is to provide expert advice, credible challenge, and effective oversight of operational resilience to identify, assess, control, and manage resiliency risk throughout the company globally. The position supports the VP of Operational Risk in guiding the Operational Resiliency related behaviors and actions within the company.

You will be accountable for the design, delivery, and achievement of the success criterion for the Global Operational Resilience program, across the UK, Central & Southern Europe, LATAM, North America, and APAC. The role will develop and execute appropriate systems of control in relation to Operational Resilience. You will play a critical role in helping to ensure that the company’s risk-taking entities are aware of the risks inherent in their activities and decisions, the impact of their actions on the company at an enterprise level, and opportunities to reduce, mitigate and monitor operational resilience risks. This is a remote position.

What will my duties and responsibilities be in this job?

  • Collaborate closely with associates across Enterprise Risk, Business Risk, Information Technology, Information Security, the Business Segments, and Corporate Functions including Compliance, Finance, Vendor Management, and other risk management offices

  • Perform and support evaluations of the firm’s maturity levels, operational resiliency, and offer independent advice and recommendations regarding ways to further mature the firm’s operational resiliency risk capabilities and risk management techniques

  • Establish, Design and Implement the Internal Control Framework, provide oversight and assurance throughout the control lifecycle Draft forms for new programs or review forms drafted by staff  

  • Maintain appropriate governance activities including process, risk and controls documentation, methodology, and oversight

  • Integrate into the GRC lifecycle for automated risk assessment triggers, entry to the Risk Register, Issues & Event lifecycle

  • Develop Integrated risk management reporting

  • Design the Global Risk Analytics Platform (Automated predictive & detective risk metrics, inc. KRIs & KPIs)

  • Develop & Support solutions/data insights that can be leveraged by the business, risk, and controls teams to drive business outcomes

  • Identify and assess operational risk & internal control exposures across different processes and operations to detect critical areas or groups of operations with an increased risk level, and to identify risks and effective mitigation strategies

  • Partner with Business Risk colleagues & process owners to understand testing automation needs

  • Design and develop key risk indicators (KRIs) for assessing business processes

  • Understand critical business processes, conduct data analysis, and develop Key Risk Indicators (KRIs) for automated, near real-time risk monitoring

  • Oversee the Risk Analytics team

What are the requirements needed for this position?

  • Bachelor’s degree or equivalent work experience

  • 5 + years of experience in Risk Management with a solid knowledge of Risk Analytics and Control related background within the Banking or financial services industries

  • 3+ years of demonstrated leadership experience

  • Deep Experience with GRC Tools (inc. Service NOW or RSA Archer), data visualization, and reporting capability technologies (Power BI, Tableau, Informatica, etc.)

  • Experience with Global Risk Analytics Platform (Automated predictive & detective risk metrics, inc. KRIs & KPIs) and ability to write & test KRI code & logic

  • Ability to communicate clearly and, interact effectively at all levels of the organization, and to influence as warranted and appropriate

  • Manage multiple projects while maintaining superior results

  • Work cross-functionally, individually, and, lead work among a team

  • Execution oriented and a self-motivator

  • Strong analytical, problem-solving, and delivery capabilities

  • Ability to ask the “right” questions without having extensive knowledge in a particular business area

What other skills/experience would be helpful to have?

  • Excellent oral and written communication skills to effectively perform duties

  • Ability to deal with ambiguity and the corresponding ability to make decisions or recommendations on incomplete information

  • Prefer Risk Management Professional Certifications (ISACA or COSO knowledge desired)

  • Demonstrated experience in Information Technology or Information Management Risk Management is a bonus

  • Knowledge of SOX, SOC 1&2, ITGC,and PCI audit is desired


Helping People Thrive in a Connected World
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at

For U.S. benefit information, visit For benefit information outside the U.S., please speak with your recruiter.

Our Culture Defined
Our unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state or local law in employment decisions.

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