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District Manager, Field Repair

  • Rogers, United States of America
  • Operations Management
  • Full Time
  • Added

Assurant is looking for qualified District Managers to cover carrier retail (in-store) locations across the nation to fill current and future openings

Our team of In-Store Repair Technicians keep our customers connected by engaging with them to explore device issues, repairing mobile devices, and determining warranty adjudication.  You’ll lead a team of Technicians across 10-12 retail stores and be responsible for establishing and maintaining operations for your assigned store footprint; ensuring customer experience, quality and productivity objectives are achieved.  

You’ll be responsible for inventory, expense control and operating costs, technician coaching and training and other duties as assigned.

How are we different?

  • We start you off with training so you can be an expert in device repair and provide a superior customer experience

  • Excellent compensation & benefits

  • Medical benefits that begin on your first day

  • Tuition reimbursement available after 6 months

  • Exceptional paid time off

  • And More!!!

What you’ll do:

  • Oversee operations and performance of repair operations across retail stores in a geographic area

  • Will be responsible for 10-12 store locations (requires 25% up to 50% travel)

  • Conduct regularly recurring meetings with In-Store Repair Technicians

  • Review store repair metrics and customer feedback data to identify and create action plans to address performance opportunities

  • Drive repair operations and customer experience metrics by motivating Repair Technicians, holding them accountable for performance and behaviors and providing targeted feedback as required

  • Coach Repair Technicians on how to handle difficult and complicated situations

  • Conduct ongoing coaching sessions with Repair Technicians to ensure culture, processes, and activities are aligned with Assurant’s values

  • Conduct quarterly operational store updates/report-outs

  • Conduct monthly and quarterly business reviews with Sr. Leaders to provide updates around overall store performance

  • Develop and manage schedules within parameters to achieve expense targets while maintaining required coverage of store hours

  • Maintain recruitment practices to ensure adequate staffing levels in retail stores

Skills & experience we need you to have:

  • Bachelors Degree

  • 3 years of experience with product service support or troubleshooting electronics

  • 5 years of face-to-face customer service experience

  • 3 years of leading teams responsible for electronic repairs

  • Knowledge of mobile devices and operating systems

  • Strong oral and written communication skills

  • Strong teamwork and collaboration skills

  • Basic knowledge of Microsoft Office

If this sounds like you or if you want to learn more, apply to the job for the opportunity to talk to one of our recruiters!

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