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Enrollment and Services Specialist

We are looking to grow our team of Licensed Customer Care Professionals. These are key positions within Assurant because you are the voice of the organization and client.

This position may require the following licenses:

  • 2-15 Resident Health & Life (Including Annuities & Variable Contracts) Agent License

  • 20-44 Resident Personal Lines License

Acting as the customer’s primary point of contact, you will:

  • Receive in-bound calls from customers about enrollments

  • Listen, solve problems, answer questions and work with them to find a resolution

  • Use your expertise to proactively make recommendations that will help customers avoid future issues

What you will enjoy:

  • The variety of work - every day and every customer’s situation is unique

  • Being part of a high performing, collaborative and supportive team

  • Competitive compensation and paid time off

  • Medical benefits begin on your first day

  • Career advancement opportunities  

The ideal candidate will have:

  • Relentless drive to provide exceptional customer service

  • Excellent communication and listening skills

  • Strong attention to detail and problem-solving skills

  • Ability to adapt to change and work well in a fast-paced environment

  • Ability to multi-task using technology while handling calls

  • Minimum high school diploma or GED

Shift details include:

  • Customer Care Professionals business hours are Monday through Friday 8:00am to 9:00pm EST and Saturday and Sunday 10:00am to 6:30pm EST

  • Hours of operation are 7 days a week, excluding designated holidays

  • This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive days off for 8 hour shifts but shifts can change to meet business needs so it is important that you have open overall availability

  • We do pay shift differentials for night and weekend schedules worked

We will train you:

  • In a combination of virtual “class room” & “on the job” training that is typically 3-5 weeks long but duration can vary

  • Class room training hours are typically Monday through Friday from 8am – 5pm EST with a lunch break

  • Upon completion of class room training you will receive your regular shift & start working those hours

This is an on-site position for all local Florida resident within Miami-Dade & Monroe counties at our Miami, FL office is located at 11222 Quail Roost Drive Miami, FL 33157. If you live in north, central and west Florida we do have remote positions available. While working remotely, you are required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side.  You can test your internet speed at or by contacting your service provider.

Helping People Thrive in a Connected World
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at

For U.S. benefit information, visit For benefit information outside the U.S., please speak with your recruiter.

Our Culture Defined
Our unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state or local law in employment decisions.

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