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Claims Mast

Field Claims Adjuster (Sign-on Bonus $ 2500)

Assurant is seeking Field Property Adjusters

** $2,500 Sign on Bonus

This is a Remote position; however, the candidate must reside in Austin, TX, or the surrounding metro area.

Field Property Adjusters  are the face of Assurant Specialty Property to the insured to make sure they are compensated correctly according to their policy when they experience damage or loss.  If you are focused on customer service, enjoy helping people and can make decisions in the best interests of the insured and the company, this may be the job for you.

Key Responsibilities:

·         Use fact-finding skills to investigate, adjust, and settle claims independently with a high degree of accuracy and handle the more complex and/or challenging activity

·         Work independently out of a home office and will spend significant portion of time on-site investigating, inspecting, and settling claims

·         Equipped and expected to complete inspection assignments while at the customer’s property and will utilize technology that provides access to all applications needed to conclude claims on-site, including the coverage analysis, completing the estimate of damage, and initiating payment, including EFT were applicable

·         As needed, will perform the role of an Inside Adjuster

·         Conduct desk investigation, evaluation and disposition of coverage and damage issues while managing an Independent Adjuster for the physical inspection

·         Be responsible for on-going communication and for providing status updates to the insured and others associated with the claim activity

·         Conduct inspections, provide analysis/reporting information, write estimates, and determine policy

·         Interacting with customers. Listening and communicating to resolve issues and negotiating fair settlements.

Special Considerations: Physical demands of the job include working in extreme weather conditions and the ability to stand, walk, climb, balance, stoop, kneel, crouch and crawl when necessary.  A Field Claims Adjuster’s territory can include a variety of neighborhoods, some of which may be in less than desirable areas, with properties of varying degrees of disrepair.

Basic Qualifications:

·         An Adjuster’s license will be required. If needed, Assurant will assist you in obtaining the license within a specified time frame and cover any related expenses.   

·         High school diploma or GED

·         Minimum of one-year face-to-face customer service experience

·         Minimum of 2 years residential property claims adjusting experience 

·         Proficient scoping and writing estimates using Xactimate

·         Demonstrated proficiency with Microsoft Office and the ability to navigate and enter data on multiple screens.

·         Strong organizational abilities and empathetic interpersonal skills i.e., with internal and external working relationships while collaborating with internal support teams and management as appropriate  

·         Relentless drive to provide exceptional customer service

·         Excellent communication and listening skills

·         Strong attention to detail, negotiating and problem-solving skills

·         Ability to adapt to change and work well a fast-paced environment and in extreme weather conditions

Preferred Qualifications:

·         Associate/Bachelor’s degree

·         Knowledge of construction basics

·         Ability to mediate disagreements and resolve differences of opinion to achieve win-win outcomes

·         Proven ability to work independently with minimal supervision to manage schedules and meet deadlines   

·         Detail oriented with a commitment to excellence

·         Poised and professional demeanor

Assurant is a global provider of lifestyle and housing solutions that help leading brands grow revenue, manage risk, and deliver a great experience for their customers. We protect, connect, and support over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 300, with decades of experience in the industries we serve.

For more information, please visit

Assurant is committed to providing a competitive rewards package which goes beyond the value of your paycheck. We offer an array of market-competitive benefits and resources to support your physical, emotional, financial, and social wellbeing goals. These include programs to help you invest in your financial future such as savings programs, as well as competitive health and wellbeing benefits to support you and your family.

Health Coverage Starting Day One: We offer competitive health and wellbeing benefits to support you and your family. You can choose from a range of health and dental plan options, as well as health plan accounts.

Disability and Life Insurance: We provide short- and long-term disability insurance, life and accidental death and dismemberment insurance.

Retirement: Assurant offers retirement savings plans globally. U.S. based employees are offered a 401(k) plan in which Assurant matches 100% of every dollar contributed, up to 6 percent of eligible pay.

Employee Stock Purchase Plan: Assurant’s Employee Stock Purchase Plan (ESPP) allows employees to purchase shares of Assurant, Inc. stock at a 10 percent discount with funds contributed through after-tax payroll deductions.

Career Development: Assurant offers a variety of internal courses, workshops, special projects, coaching and mentoring programs. Tuition reimbursement and other professional enrichment opportunities are also available to encourage continuous learning.

Work-Life Balance: We strive to provide a work environment that encourages work/life balance. Options depend on job responsibilities and may include flexible work schedules, telework, paid time off and part-time employment.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the company are governed based on merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.

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