This is a remote position, however, the candidate must be in the Richmond area.
Field Claims Adjusters are the face of Assurant Specialty Property to the insured to make sure they are compensated correctly according to their policy when they experience damage or loss. If you are focused on customer service, enjoy helping people and can make decisions in the best interests of the insured and the company, this may be the job for you.
A Field Property Adjuster uses their fact-finding skills to investigate, adjust, and settle claims independently with a high degree of accuracy and handle the more complex and/or challenging activity. They work independently out of a home office and will spend significant portion of time on-site investigating, inspecting and settling claims.
Field Claims Adjusters are equipped and expected to complete inspection assignments while at the customer’s property and will utilize technology that provides access to all applications needed to conclude claims on-site, including the coverage analysis, completing the estimate of damage, and initiating payment, including EFT were applicable.
As needed, performs in the role of an Inside Adjuster. Responsible for conducting the desk investigation, evaluation and disposition of coverage and damage issues while managing an Independent Adjuster for the physical inspection.
Special Considerations: Physical demands of the job include working in extreme weather conditions and the ability to stand, walk, climb, balance, stoop, kneel, crouch and crawl when necessary. A Field Claims Adjuster’s territory can include a variety of neighborhoods, some of which may be in less than desirable areas, with properties of varying degrees of disrepair.
An Adjuster’s license will be required. If needed, Assurant will assist you in obtaining the license within a specified time frame and cover any related expenses.
The ideal candidate will have:
Strong organizational abilities and empathetic interpersonal skills i.e., with internal and external working relationships while collaborating with internal support teams and management as appropriate
Be responsible for on-going communication and for providing status updates to the insured and others associated with the claim activity
Conduct inspections, provide analysis/reporting information, write estimates, and determine policy
Relentless drive to provide exceptional customer service
Excellent communication ad listening skills
Strong attention to detail and problem-solving skills
Ability to adapt to change and work well a fast-paced environment and in extreme weather conditions
What you will enjoy:
Interacting with customers. Listening and communicating to resolve issues and negotiating fair settlements.
Our Benefits include:
CHOICE of a company vehicle OR mileage reimbursement on personal vehicle
401(k) and profit-sharing plans
Health Benefits coverage from Day 1
Employee Stock Purchase Plan at a discounted rate
Catastrophe bonuses pay opportunities are available.
Paid vacation, holidays and leave programs
Employee Assistance Program
Flexible spending accounts
Career growth opportunities
What You Should Know About Us
Our uncompromising values- Common Sense, Common Decency, Uncommon Thinking, and Uncommon Results guide the way we support our customers and how we work with one another.
Assurant values a diverse workforce where employees are treated with respect, are encouraged to contribute, and have the opportunity for career growth.
We are a Fortune 500 company employing approximately 15,000 people in 16 countries.
We have over 125 years of experience innovating and adapting to the changing needs of our customers.
- High school diploma or GED
- Minimum of one-year face-to-face customer service experience
- Minimum of 2 years oclaims adjusting experience
- Proficient scoping and writing estimates using Xactimate
- Demonstrated proficiency with Microsoft Office and the ability to navigate and enter data on multiple screens.
- Bachelor’s degree
- Knowledge of construction basics
- Strong listening, problem solving, and negotiating skills
- Ability to mediate disagreements and resolve differences of opinion to achieve win-win outcomes
- Excellent verbal and written communications skills
- Proven ability to work independently with minimal supervision to manage schedules and meet deadlines
- Detail oriented with a commitment to excellence
- Poised and professional demeanor