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BUSINESS TEAM Open Office Meeting Women Getty 638953230 LR

Field Service Manager

  • United States Virtual / Atlanta / Texas Virtual / Chicago / Colorado Virtual / North Carolina Virtual / Houston
  • R-93198
  • Sales and Account Services Staff
  • Full Time
  • Added

Field Service Manager

Responsible for planning, organizing, and conducting activities associated with increasing all aspects of profitability regarding AGA products to build value and improve relationships with new client business and existing automotive accounts in the assigned area.
What will be my duties and responsibilities in this job?  

  • Assist in the training of AGA associates on how to interact and train service department personnel with AGA products from product knowledge to reimbursement levels and claim submission. Facilitate training as required to ensure understanding of AGA products, policies, and procedures . Educate dealership service department personnel on what is covered and what is not covered on each product line.

  • Assist in the training of AGA associates on how to interact and train the service department monthly and prepare/conduct meetings for dealership service department personnel on electronic claim submission and other company initiatives.

  • Work closely with Risk Management to identify and monitor high loss accounts within the assigned area and conduct onsite field reviews to identify the source of the high loss with validation. Present solutions to the dealer principal and ensure timely implementation.

  • Take part in the QBRs for Key Accounts. Have thorough understanding of AGA Participation structures. Have access to and mastery of field audits, documentation, and loss reports to review with the dealer principal.

  • Take part in new business presentations to prospective high-profile clients to review AGA products, proformas, risk management, and claim reimbursement/administration.

  • Be part of the kickoff team when implementing AGA products at new high-profile dealerships. Assist in the training of all service department personnel on AGA products.

  • Interact with dealership service management to ensure understanding and satisfaction with AGA programs and service levels.

  • Identify applicable AGA products not currently offered by existing clients and report to management for sales team presentation.

What are the requirements needed for this position?  

  • Bachelor’s degree or equivalent.

  • At least 4 years of experience in the field of sales, management, or customer relations required.

What other skills/experience would be helpful to have?  

  • At least 6 years of job specific automotive experience in auto sales or service management.

  • Technical background (ASE Certified Master Automobile Technician or Factory Certification.

  • Communication Ability: The ability to reach agreement with one or more individuals on a course of action in relation to a defined goal or problem.

  • Client Relations: Maintain a strong concern for client satisfaction and loyalty and the willingness to take actions that promote it.

  • Listening:  The ability to identify and use information extracted from oral communication.

  • Writing:  The ability to write letters, memos and materials related to the development or acquisition of client business using appropriate English.

  • Analysis:  Relating and comparing data from different sources, identifying issues, securing relevant information and identifying relationships.

  • Machine Operation: Able to use a computer (MS Word, Excel, PowerPoint and Lotus Notes).

  • Attention to Detail: Total task accomplishment through concern for all areas involved no matter how small.

  • Impact and Rapport Building: The ability to meet people easily and establish a trust relationship.  Make a positive first impression and exhibit confidence.

  • Oral Communication/Presentation: Effective expression of ideas in individual and group situations (includes gestures and non-verbal communication).

  • Integrity:  Maintaining appropriate social, ethical and organizational norms in job related activities.

How much should I expect to travel?  

  • Travel up to 50%

This is a remote position.

Helping People Thrive in a Connected World
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at

For U.S. benefit information, visit For benefit information outside the U.S., please speak with your recruiter.

Our Culture Defined
Our unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state or local law in employment decisions.

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