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Franchise Development Coordinator

The Franchise Development Coordinator is responsible for managing the efficient and timely opening of CPR Cell Phone Repair franchised locations in the US and Canada. The Onboarding Process is executed in a project management fashion, whereby each new store opening is treated as an independent project with specific tasks, dependencies, SMEs, and deadlines. The Onboarding Coordinator’s ability to accurately complete each store opening (or project) within the provided timeframe is a key factor in measuring the Coordinator’s effectiveness and role competency. The onboarding, or opening of new locations, in a timely manner and in accordance with Assurant’s guidelines is crucial to the development of our network and directly supports our growth initiatives. 

Primary Job Accountabilities/Responsibilities:

Manages the opening, relocation, and closure of CPR Cell Phone Repair franchised locations

  • Responsible for opening a new project plan after a franchise transaction has been completed (i.e., new store opening, relocation, or closure).

  • Evaluates selected retail location and connects franchisee with CPR’s vendors and brand partners to complete the store build-out process. This includes, but is not limited to: retail fixture vendors, exterior signage, marketing and in-store collateral, etc.

  • In the event of a store closure or ownership transfer, this role is responsible for maintaining client and contact records in Salesforce and related data management applications, ensuring an accurate store count, along with other systems updates.

Administrative projects and tasks that support the Onboarding Process and network growth initiatives.

  • Responsible for organizing and maintaining thorough Onboarding Process records and reporting.

  • Creating and maintaining client and contact records in Salesforce and related data management applications (i.e., Excel).

Administrative projects and tasks that support new store training programs and initiatives

  • Responsible for managing training program registrations and communicating program information to the listed attendees.

  • Responsible for creating and updating training program supporting document, such as, accommodations letters, training agendas, training feedback surveys, etc.

Basic Qualifications Required - Experience, Skills, and Knowledge:

  • Bachelor's degree

  • Minimum 1-3 years of experience in customer service, project management, franchise operations, franchise development or related field.

  • Strong written and verbal communication skills with attention to detail.

  • Strong independent and critical thinking skills.

  • Strong time management skills with the ability to use time effectively and efficiently.

  • Ability to effectively communicate detailed information, guidelines, and project tasks via email and phone call.

  • Ability to interpret, analyze, and solve problems or issues that impact the Onboarding Process.

  • Proficient in Microsoft Office, including: Outlook, Teams, Word, Excel, and PowerPoint.

  • Proficient in Salesforce or related CRM software.

  • Ability to use and manage various cloud-based software applications. 

Preferred Experience, Skills, and Knowledge:

  • College degree preferred.

  • Knowledge in current industry practices and trends related to technology and consumer electronic devices.

  • Experience in franchising, franchise network management, retail development or related industry, such as wireless carrier dealer networks.

Work remotely temporarily due to covid-19

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