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BUSINESS TEAM Open Office Meeting Women Getty 638953230 LR

Franchise Development Manager

  • Atlanta / Georgia Virtual / Texas Virtual / Chicago / Ohio Virtual / Missouri Virtual / Miami / Illinois Virtual / Minnesota Virtual / Florida Virtual / Kansas Virtual
  • R-93380
  • Marketing Management
  • Full Time
  • Added

The Franchise Development Manager is responsible for managing the efficient and timely onboarding of CPR Cell Phone Repair franchised locations in the US and Canada. The onboarding of new locations in a timely manner and in accordance with Assurant’s guidelines is crucial to the development of the CPR network and directly supports CPR strategic growth initiatives. The Onboarding Process is executed in a project management fashion by a team of Onboarding Coordinators who report to the Onboarding Manager. Each new store opening, transfer, termination (or related similar transaction) is treated as an independent project with specific tasks, dependencies, SMEs, and deadlines. From time to time, the Onboarding Manager may need to onboard locations or complete transaction-related projects during peak season. The Onboarding Manager’s ability to lead their team of Coordinators to accurately complete each store opening (or project) within the provided timeframe is a key factor in measuring the Manager’s effectiveness and role competency.  In addition to Franchise Onboarding, this role will also be responsible for project management roles for specific strategic initiatives in support of the CPR network.

Primary Job Accountabilities/Responsibilities:

Manages the opening, relocation, and closure of CPR Cell Phone Repair franchised locations

  • Responsible for managing and educating the team of Onboarding Coordinators on the related Onboarding Process while providing support and guidance

  • Responsible for the management and continuous evaluation of the Onboarding Process to ensure effectiveness and franchisee satisfaction

  • Effectiveness should be measured through a Post-Onboarding Survey – This role is responsible for holding regularly scheduled meetings to review survey results and implement changes accordingly.

  • Responsible for working with third-party vendors and other affected departments (e.g., Commercial Accounts) on integrating them into the Onboarding Process to ensure that new or terminated locations are added/removed from all programs in a timely manner.

  • Support CPR's Brand Manager in the execution of retail-related initiatives and projects that impact the in-store experience and customer journey.

Administrative projects and tasks that support the Onboarding Process and network growth initiatives.

  • Responsible for organizing and maintaining thorough Onboarding Process records and reporting.

  • Creating and maintaining client and contact records in Salesforce and related data management applications (i.e., Excel).

Other Project management for strategic initiatives outside of franchise onboarding.

  • Guide and execute new product and program introductions, which includes internal/external team management, determining project scope and process flows, and creating training/operations materials

Will manage two onboarding coordinators.

Manage the onboarding coordinators which assist new and existing franchisees to open, rebrand, transfer, relocate, or close location(s).

Basic Qualifications Required - Experience, Skills, and Knowledge:

  • College Bachelor's degree

  • Minimum 3-5 years of experience in project management, franchise operations, franchise development or related field.

  • Strong written and verbal communication skills with attention to detail.

  • Strong independent and critical thinking skills.

  • Strong time management skills with the ability to use time effectively and efficiently.

  • Ability to effectively communicate detailed information, guidelines, and project tasks via email and phone call.

  • Ability to interpret, analyze, and solve problems or issues that impact the Onboarding Process.

  • Proficient in Microsoft Office, including: Outlook, Teams, Word, Excel, and PowerPoint.

  • Proficient in Salesforce or related CRM software.

  • Ability to use and manage various cloud-based software applications. 

Preferred Experience, Skills, and Knowledge:

  • Knowledge in current industry practices and trends related to technology and consumer electronic devices.

  • Experience in Retail Store Operations and mobile device repair.

  • Experience in franchising, franchise network management, retail development or related industry, such as wireless carrier dealer networks.

5% Travel

This is a remote position

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