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Customer Service Mast

Franchise Support Specialist

This job is responsible for general operations support for all CPR and Computer Troubleshooters franchisees by region. They are the first point of contact for all
operational matters and filter nonoperational matters to the correct department. This job proactively works with other departments to support project
implementation such as national accounts and brand compliance.

Primary Job Accountabilities/Responsibilities:

  • Supporting other departments in project implementation and follow through.

  • Responding or forwarding Zendesk tickets within allotted time.

  • Performing outbound calls to store owners.

  • Manage the coaching and development process for franchisees to ensure they are provided with tools and resources to support business growth.

Basic Qualifications Required - Experience, Skills, and Knowledge:

  • 1+ years working the wireless industry.

  • 1+ years working in corporate franchising.

  • General knowledge of franchising as a whole.

  • Understanding of CPR brand compliance.

  • Well versed on all software platforms used on a daily basis. 

  • Must be able to effectively communicate through email and phone calls.

  • Ability to think outside of the box to resolve problems.

  • Ability to multitask and to prioritize constantly.

Preferred Experience, Skills, and Knowledge:

  • 1+ years in a customer service role.

This position will be remote.


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