Hazard Forecaster

Job Purpose

A Hazard Forecaster plays a significant role in the success of our business, as they are instrumental in assisting our management in making sure we are staffed to meet the needs of our clients and customers. What does that mean? Here at Assurant, our Command Center is the backbone of multiple internal clients within our support centers. As a Forecaster, you find patterns and analyze trends to make forward thinking business decisions.  

Primary Job Responsibilities   

• Pull from various systems and analyze trends, volumes, patterns and initiatives to provide forecasted work item volume by client.
• Participate and present data during monthly meetings with the Operations team to discuss trends, projections, and to create a plan of action to meet Back Office staffing requirements.
• Provide staffing recommendations to meet contractual Service Level Agreement metrics.
• Complete reporting requests.
• Complete long-term forecast analysis for multiple clients and Back Office departments.
• Act as departmental Subject Matter Expert.
• Provide reporting from various data sources to quantify volume patterns, Average Completion Time (ACT) changes, and other support center metrics to serve as documentation of realized impacts to process improvement 
• Provide staffing recommendations to meet contact center contractual SLA metrics before and after improvement initiative implementation
• Provide reporting from various data sources in order to quantify call arrival, AHT changes, and other call center metrics to serve as documentation of realized impacts to process improvement
• Facilitate weekly meetings with the Operations team to discuss trends, projections, and to create a plan of action to meet contact center metrics
• Complete staffing analysis for budgetary reporting
• Other duties/projects as assigned 

Basic Qualifications Required - Experience, Skills, and Knowledge  

• High School diploma or GED  

• 3 years excel experience 

• A solid understanding of forecasting "best practices", terminology and functions 

• Coursework in or basic knowledge of Mathematical Statistics 

• Excellent analytical and problem-solving skills 

• Excellent oral and written communication 

• Ability to prioritize, organize, and work independently or as part of a team to complete multiple tasks 

• Fluent in reading, writing and speaking English 

• Team player/Flexibility 

• Accustomed to making sound and timely decisions based on diverse data 

• Proficient with Microsoft Word, Excel (macros, pivot table, formulas), and PowerPoint

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website: https://www.assurant.com/

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.