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Insurance Specialist

As an  Insurance Specialist , you'll use your excellent customer service skills and your problem-solving ability to efficiently and effectively respond to incoming customer inquiries and/or concerns in a fast pace, high volume email environment. We are looking for an energetic person responsible for providing exceptional front-line customer service to our policyholders and clients. If you are a problem solver and thrive in a fast-paced, ever-changing environment, this is the career for you!

Key Responsibilities:

  • Responding to incoming customer inquiries in a high-volume inbound processing center environment via email while maintaining a monthly parentage.
  • Supporting processing functions such as issuing insurance policies, certificates, endorsements, and cancellations for clients, customers, and agents.
  • Identifying, analyzing, and resolving customer and client processing problems or errors that include department premium discrepancies and system problems.
  • Communicating with external clients as well as internal departments.
  • Assisting the call center during high peak seasons or catastrophes.

This is a full-time position. Hours of operation are Monday through Friday from 8:00 am to 5:00 pm EST, with the possibility of Saturday. 

Other Requirements:

  • Must be able to work Saturdays as needed.
  • Working knowledge of Windows-based programs and basic data entry skills.
  • Ability to handle multiple tasks and prioritize.
  • Excellent verbal and written communication skills.
  • Strong time management skills.
  • Ability to adapt quickly as procedure/client needs change.
  • Good mathematical skills.

Preferred Qualifications:   

  • 1-year customer service experience in a high volume environment.
  • Knowledge of PMS.
  • Property and Casualty knowledge and/or agency experience.
  • Property and Casualty Insurance License.
  • Call center experience.
  • Bilingual (English/Spanish) candidates are able to speak, read, and write effectively in both languages.

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