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BUSINESS TEAM Open Office Meeting Women Getty 638953230 LR

Mailroom Team Lead

  • Florence
  • R-94082
  • Operations Staff
  • Full Time
  • Added

Assurant is seeking a Mailroom Team Lead for the Florence, SC facility

The Mailroom Team Lead will be asked to Coordinate workflow to ensure the team meets client SLA’s and complete SLA reporting in a timely and accurate manner. The Team Lead will also be tasked with leading, mentoring, and developing a team.

MAJOR AREAS OF ACCOUNTABILITY

The Mail Services Associate IV will be expected to meet the following:

  • Be the departmental subject matter expert (SME)
  • Team consistently meets client and internal SLA’s

The Mail Services Associate IV is responsible for the following functions:

  • Assist in day to day operations of mail services team as needed (SME)
  • Train/mentor associates
  • Assist/Support Unit Manager
  • Assign work to all associates completely, accurately and timely
  • Complete SLA reporting in a timely and accurate manner
  • Other Tasks as Assigned

Basic Qualifications

  • High School Diploma or GED
  • 2 year degree preferred
  • Intermediate computer skills ( Ability to create and Edit spreadsheets)
  • Ability to Stand or Sit for long periods of Time
  • Ability to make good decisions
  • Excellent organizational skills
  • Ability to be flexible with assignment changes
  • Ability to learn multiple policies and procedures
  • Ability to assist/explain changes in policies and procedures to other associates
  • Ability to lift up to 50 pounds
  • Ability to coach, mentor and motivate others
  • Ability to plan and organize
  • 3 years mailroom or related experience
  • 2 years demonstrated leadership experience

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