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Manager, P&C Claims

Are you looking for an opportunity to manage a team of associates focused on making a difference by helping our customers get their lives back in order following a property damage or loss?  Do you enjoy a fast-paced, team-oriented environment where we work together to meet our customer’s expectations for service.As the Manager, you will be responsible for managing the day to day activities of a team of claim adjusters within the P&C Claims department.  Your team will be responsible for the investigation of insurance claims based on coverage, appraisal results, and verifiable damage. Successful P&C Claims Managers effectively lead, manage, and motivate employees to meet production service standards and provide coaching and development to help employees grow and succeed. We offer a management career path and individual coaching and development in a professional and friendly work environment.  We have company-subsidized group benefit plans (including health insurance eligibility on the first day of employment), stock purchase plan, and many additional benefits.

Must have a P&C Adjuster license or be willing to obtain one within 30 days.   Time for training and any applicable cost/fees will be provided.

Primary Job Accountabilities/Responsibilities:

Hire, lead, develop, and mentor a team of associates responsible for investigating and settling property and casualty claims.

  • Communicate, evaluate, and reinforce productivity standards and performance expectations. 
    Provide ongoing coaching and direction to associates and support a culture of teamwork, commitment, productivity and superior quality.
  • Assist in training processes and procedures and developing employees.
  • Participate in establishing/defining short- and long- term goals and plans for the work group.

Ensure complete and sound claim settlements, legal reviews, and investigations when necessary.

  • Resolve non-routine and escalated customer calls. 
    Research and respond to customer complaints, take appropriate action, and ensure follow up communications occur.
  • Monitor quality assurance program and conduct monthly call reviews with team members. Identify trends and provide appropriate direction. 

Build and maintain effective internal and external working relationships.

  • Request information and/or provide updates as needed.
  • Meet with clients and/or TPAs as appropriate.
  • Handle other duties and projects as requested based on business needs.
  • Maintain and increase skills and knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate. 

Basic Qualifications Required - Experience, Skills, and Knowledge:

  • Bachelor’s degree
  • Minimum of 3 years of experience working in the claims process in a P&C environment
  • Minimum of 2 years of supervisory/management or team lead experience including coaching and developing employees
  • Basic office computer skills and experience with Microsoft Office
  • P&C Adjuster license or ability to obtain within 30 days 

Preferred Experience, Skills, and Knowledge:

  • Excellent verbal and written communications skills
  • Familiarity with the P&C claims process from beginning to end
  • Proven ability to work in a fast-paced environment meeting client service standards and production goals
  • Detail oriented with a commitment to excellence
  • Ability to think creatively and make appropriate decisions
  • Bilingual a plus

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