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Manager, Software Engineering

  • Chicago
  • R-92678
  • Information Technology Management
  • Full Time
  • Added

The Manager, Software Engineering is accountable for managing and coordinating resources and processes to deliver Production Operations releases, comprised of defect remediation and minor enhancements, that are fully aligned with the objectives established by senior business stakeholders.  This person will also coordinate inter-departmental resources during improvement efforts or major-incident remediation; work closely with the product development team to ensure broad collaboration on design, fault-tolerance, and best practices; and assist in the management of third-party vendor relationships.  This is a key role, supporting global clients. 

Work from home days possible.

Primary Job Accountabilities/Responsibilities

  • Following a hybrid Kanban methodology, maintain effective execution of assignments throughout the group.
  • Ensure that defect remediation, issues in production, and major incidents are addressed effectively per established SLA’s.
  • Work closely with the Business Product Owners and Technical Product Owners to ensure the team has appropriate product and technical specifications, directions, and resources to deliver releases based on realistic estimates and timelines and ensure that deadlines are consistently met.
  • Ensure all aspects of the “lifecycle” are adhered to and auditable.
  • Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development.
  • Provide system metrics and SLA reporting for internal and client-facing consumption.
  • Facilitate the translation of business requirements into technical needs and actions
  • All aspects of supervising independent software contractors, software engineers and outsourcing partners
  • Maintain a process for transitioning responsibility from the Development Team to the Production Operations Team before the production release “warranty period” expires.
  • Work closely with the Product Owners  to understand the system’s functional and non-functional requirements.
  • Supervise training and development of software engineering staff, promoting continued professional development.
  • Ensure software engineering personnel are suitably trained to perform all job function and suitably use project and software related tools.

Basic Qualifications

  • 3+ years in an engineering management role with direct experience supervising a software engineering/development team.
  • 3+ years directing or participating in Agile/Scrum or Kanban development methodologies. 
  • Solid leadership, project management, time management, and problem-solving skills.
  • Understanding of cloud hosting, SaaS or PaaS. (Experience with the Salesforce Service Cloud a significant plus.)
  • Demonstrated ability to manage software releases from development to QA to UAT to Production.

Preferred Experience

  • Experience developing or working with Salesforce Service Cloud a significant plus.
  • Experience working with Informatica and/or Mulesoft workflows/APIs a strong plus.
  • Experience working with a distributed team.
  • Experience working in Production Support or Production Operations.
  • Good communication skills; able to translate business requirements into technical needs and actions.
  • Willingness to dive into software environments and technical issues.
  • Self-motivated, team player, action and results oriented.

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