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Person repairing mobile device

Mobile Technician

Mobile Phone Repair Technician


Location: Tunstall, Stoke-on-Trent


We all know how horrible it is when your phone breaks. That’s why we’re here. To fix them and get people connected again, making sure our customers don’t feel lost without their beloved mobile devices.

We’re looking for Mobile Phone Repair Technicians to join our repair team in Tunstall. You don’t need experience to join us , just a love of the latest and greatest tech, a desire to learn, and be a brilliant team player. If you have previously worked in a tech-based or repair role, that would be great. But don’t worry if not, as we’ll provide all the training you need to repair devices of all shapes and sizes.

Supported by a friendly and experienced team, you will inspect, refurbish, test, troubleshoot, and program mobile phones and electronic equipment.

You’ll report to the repair team managers, supporting performance goals and taking ownership of specific jobs within Repair. You’ll be completing your repairs on time, and to the high standard that our customers expect.

Here’s a bit more about your day-to-day work:

  • Investigate root cause failure and troubleshoot each suspected defective device
  • Perform electromechanical assembly using hand and electric tools 
  • Replace broken or smashed screens
  • Test, repair, and program devices
  • Perform software flashing and software calibration
  • Cosmetic Reconditioning
  • You’ll work with care and urgency to meet production goals
  • Participate in continuous improvement and team-building activities

We are looking for someone:

  • Interested in and passionate about technology
  • With a keen eye and pays careful attention to detail
  • Able to work independently and in a team environment

Some of the benefits

  • Bonus scheme
  • Internal wellbeing program
  • Online learning from Udemy Learning
  • Repair accreditation
  • Loads of learning and development opportunities to build your career

At Assurant, diversity helps us inspire creativity in the global marketplace. We are believers in the value of inclusion and how it improves performance, creates growth opportunities, aligns us with our clients, and enhances employee engagement.

We can’t wait to hear from you.

Who are we?

Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk, and provide a great experience for their customers. We support, connect, and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 300, with decades of experience in the industries we serve.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at

For U.S. benefit information, visit For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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