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BUSINESS TEAM Open Office Meeting Women Getty 638953230 LR

Online Chat Specialist

  • Rapid City
  • R-94211
  • Operations Staff
  • Full Time
  • Added

Assurant helps people protect what matters most to them! We provide specialty protection products and related services to safeguard against risks.  We build solutions to meet customer’s needs and serve customers and clients in the Unites States and select worldwide markets.  All employees are dedicated to the same goal: Working with integrity, innovation, and dedication so that customers are happy they chose Assurant when it matters most!

Assurant is currently looking to hiring an online Chat Specialist !  Be a part of a hard-working team that likes to have fun while delivering outstanding world class service!  Support the organization’s extended warranty contract business by communicating with customers through live chat and email to answer questions, solve problems and troubleshoot our products and services.

Essential Duties and Accountabilities  

  • Receive and promptly respond to customers live chat inquiries and provide real time support to the customer.

  • Actively listen to customer’s needs and concerns and communicate successful solutions to ensure the customer feels supported and valued.

  • Work closely with customers and clients to create a positive, memorable online experience.

  • Navigate multiple programs/software for information gathering, trouble shooting and customer resolution.

  • Assist customers with site navigation.

  • Ability to effectively multi-task.

  • Strive to meet and exceed department metrics and business goals.

  • Adhere to all company policies and procedures.

Basic Qualifications

  • High school diploma or GED 

  • Previous customer service experience 

  • Ability to work an 8-hour shift, 40 hours a week, between the hours of 6:00 am - 6:00 pm 

Other Qualifications

  • Excellent customer service and written communication skills

  • Ability to make good decisions and adapt to change

  • Strong work ethic

  • Satisfactory Attendance

  • Positive attitude

  • Team Player

  • Basic Computer Skills 

Company Overview and Benefits

Assurant is a global provider of lifestyle and housing solutions that help leading brands grow revenue, manage risk and deliver a great experience for their customers. We protect, connect, and support over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 300, with decades of experience in the industries we serve.

For more information, please visit

Assurant is committed to providing a competitive rewards package which goes beyond the value of your paycheck. We offer an array of market-competitive benefits and resources to support your physical, emotional, financial, and social wellbeing goals. These include programs to help you invest in your financial future such as savings programs, as well as competitive health and wellbeing benefits to support you and your family.

Health Coverage Starting Day One: We offer competitive health and wellbeing benefits to support you and your family. You can choose from a range of health and dental plan options, as well as health plan accounts.

Disability and Life Insurance: We provide short- and long-term disability insurance, life and accidental death and dismemberment insurance.

Retirement: Assurant offers retirement savings plans globally. U.S. based employees are offered a 401(k) plan in which Assurant matches 100% of every dollar contributed, up to 6 percent of eligible pay.

Employee Stock Purchase Plan: Assurant’s Employee Stock Purchase Plan (ESPP) allows employees to purchase shares of Assurant, Inc. stock at a 10 percent discount with funds contributed through after-tax payroll deductions.

Career Development: Assurant offers a variety of internal courses, workshops, special projects, coaching and mentoring programs. Tuition reimbursement and other professional enrichment opportunities are also available to encourage continuous learning.

Work-Life Balance: We strive to provide a work environment that encourages work/life balance. Options depend on job responsibilities and may include flexible work schedules, telework, paid time off and part-time employment.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state or local law.

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