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Operational Support Analyst

We are looking for a detail-oriented critical thinker with advanced forms development design skills and experience. This position involves developing and testing ruled-based transactional client-letters and insurance documents using Documaker Studio and SmartComm. You will be responsible for meeting tight service-level standards and providing high quality products to our customers and clients. Other duties include working with various data extract files and payloads to build and generate thorough test cases; troubleshooting testing and production issues; accurately analyzing and understanding complex and involved requirements; accurately proofread and validate own work; update SharePoint letter library using MS Word; manage constantly changing and conflicting assignments and priorities.


•      Must have 4-6 years professional experience in related field and at least 3 years of forms design / development using conditional logic.

•      Documaker Studio and DAL script experience a must.

  • SmartComm knowledge and experience or strong Javascript skills a must.

•      Strong MS Word skills.

•      Excellent analytical, problem solving, communication, and collaboration skills.

•      Ability to effectively manage multiple assignments and priorities with competing deadlines, while producing high-quality work.

•      Must be able to follow and adhere to strict quality standards and complex processes.

•      Strong customer-service skills to include a positive attitude and follow through.

•      Aptitude for quickly learning new software and processes a must.

•      Must be proactive and a logical thinker.

•      Basic knowledge of Excel.

  • Experience with Agile Methodologies a plus.

  • Bachelor's degree in computer science or related area helpful and/or equivalent experience.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

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For U.S. benefit information, visit For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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