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Operations Analyst

  • Toronto, Canada
  • Information Technology Management
  • Full Time
  • Added

The Operations Analyst is responsible to provide systems and operational support and contribute to the development and implementation of new or existing products, processes and Client programs while working in a high volume, deadline-driven environment.  Responsibilities include activities such as data support, data analytics, and Client communication.

Primary Job Accountabilities/Responsibilities:

  • Collaborates with Business Partners & Operations to define and document business and functional requirements

  • Provides production assistance, performs troubleshooting with limited direction

  • Handles moderate system changes and in turn may be required to train peers or new hires on the routine changes. As well as assist in training for moderate system changes or enhancements

  • Contributes to the design and execution of data queries, including building reports.  Validates data for statistical/trending analysis, forecasting and various performance measurements

  • Builds relationship with business partners at peer level

  • Demonstrate quality, attentiveness and attention to detail in all work activities; performing post-implementation quality audits to ensure integrity, adhering to customer service standards and analyzing quality and customer service problems

  • Must work effectively with a wide variety of company functions and individuals

  • Analyze and interpret data that contribute and impact KPI’s

  • Provide root cause analysis for system, customer experience issues or gaps

Basic Qualifications Required - Experience, Skills, Knowledge & Competencies:

  • Minimum 6 months of professional or related experience

  • Experience writing SQL statements

  • Workforce planning and forecasting analysis

Other requirements:

  • Experience with standard Microsoft Office tools (Word, Excel, Project, Visio) or equivalent

  • Requires ability to process time sensitive data and information from multiple sources, collaborate with others to make decisions and communicate actions

  • Requires excellent oral and written communication skills to perform essential functions

  • Excellent organizational skills, with the ability to prioritize and manage multiple tasks with accuracy and strong attention to detail

  • Demonstrates the ability to learn a variety of software applications and system functions

  • Proven success with meeting quality and timeline standards

  • Excellent interpersonal skills with the ability to relate and build rapport with all levels of staff

  • Adaptable, flexible, and comfortable working in a fast paced and frequently changing environment

  • Proactively recognize process improvement opportunities

  • Be able to work independently as well as in a team setting

  • Able to summarize, communicate and present data to clients

Preferred Experience, Skills, and Knowledge:

  • Completion of introductory professional training course(s)

  • Report Builder experience


This will be a remote position


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