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Operations Analyst

Job Title

Operations Analyst

Job Summary

Assurant is seeking an Operations Analyst to support our Emerging Channels Group

Job Responsibilities

  • Continuously improve the customer experience, increase customer satisfaction and reduce operational costs to serve customers
  • Build and maintain an inventory management system leveraging customer data, historical trends, forecasting and device valuations
  • Support the customer claims experience: Analyze and increase customer claims satisfaction through reporting, customer dispute resolution and claims processes
  • Develop and maintain relationships with key vendors and suppliers, which are integral to the claims process
  • Prepare and execute routine and ad hoc reporting while also summarizing data to produce executive level visualizations, dashboards and reports
  • Develop expertise in customer relationship management system to enhance the overall user experience
  • Execute and/or support implementation of new operational capabilities and other special projects from time to time as defined with your leader and dictated by the changing needs of the business.

Qualifications

  • Bachelor's degree from an accredited college or university
  • 5+ years of experience in operations, business analysis, supply chain and/or process improvement
  • 2+ years of experience with database reporting, data visualization tools and/or analytics
  • KPI measurement and analysis
  • Prior experience in warranty, managed services, insurance or wireless industries preferred

Helping People Thrive in a Connected World
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

Our Culture Defined
Our unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state or local law in employment decisions.

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