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Operations Business Analyst

  • Mexico City
  • R-93548
  • Operations Staff
  • Full Time
  • Added

Purpose of the job

Create, document, coordinate and execute the requirements of Business Operations (such as daily reports, presentations for CBRs, database required by internal areas such as actuarial, commercial, financial and Operations, develop frameworks to control and ensure that SLAs are being met.       


  • Leading the definition and design daily reports to support operations in order to guarantee the achievement of SLA stablished with Dealers.                                                                                               

  • Creating dashboards with key metrics for effective decision making.

  • Develop the dashboards on Power BI, excel, access, Tableau, etc that will show information which will facilitate the decision making of the business by the different areas.                                                                             

  • Responsible for defining and identifying reporting opportunities for all the departments in the company, like actuarial, premium, claims, finance, etc.

  • Hold the meetings with potential requestors to identify their needs, define the scope of several reports, understand the data from different systems                            

  • Supporting the operations Team elaborating the QBR presentations in a monthly basis.                                                     

  • Having meetings with users to identify needs, operational processes and key metrics,

  • Ensuring the proper functioning of the department.                                                                                                    

  • Maintaining constant communication with Operations Team to understand the controls needed and developed these tools to obtain better operation control and results.

  • This position support will be applied for all countries that México supports, at this moment Mexico, Colombia, Peru and Caribe       


University graduate                                                    

Actuary/Applied Mathematics/Mathematical Engineer/Degree in Computer Science   

Solid backgroud and Knowledge in Power Bi (Suite)  

Access and SQL

Previous Experience in reporting roles  

2-4 years of experience

“At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.”

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