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People Operational Improvement Specialist

  • United States Virtual
  • R-96935
  • Process Improvement Staff
  • Full Time
  • Added

Overview of Position  

In this newly created role of People Operational Improvement Specialist role, you will handle the evaluation and documentation of business processes utilizing People Organization platforms to improve and automate employee life-cycle processes to enhance the overall employee experience. This will be accomplished by using a lean approach and agile methodologies to gather requirements, identify process improvements and automation potentials, design, document, and deliver to process owners and leaders while leveraging the company’s business/process platforms. You will collaborate with users at all levels within Assurant.

 There are flexible work options for this opportunity, including:

  • 100% virtual (working from any location in North America, South America, or Europe) 

  • hybrid (work from home some days and onsite at one of our office locations other days, provided you live nearby one of our onsite locations.

  • 100% onsite if you live nearby and prefer to work from one of our office locations.  

What will be my duties and responsibilities in this job?  

  • Work with People Org functional leads defining the business need. Manage and guide functional areas to develop the needed features and functions to ensure business goals will be achieved.

  • Identifies opportunities for process improvements, and efficiencies and develops new automated processes using efficient, structured, sustainable, and easy-to-understand workflows. (Leveraging AI, NLP, ML, RPA),

  • Define automation requirements and review technical documents to document as-is business process workflows, process maps, and data flow diagrams. Drive requirements sessions amongst business groups and individuals.

  • Develops and cultivates a strong working relationship with other functional areas within the People Organization.  Understand their goals and objectives while balancing the priorities of all parties involved to meet the business objectives.  Ensures there is good communication and coordination with other functional teams.

  • Document the to-be process with appropriate recommendations for process reengineering and automation. Identifies process gaps or exceptions and provides recommendations to alter or reengineer processes prior to automation.

  • Collaborate with other IT and business resources to understand issues, plan work, and deliver solutions.

  • Clearly communicate work status to business leads, managers, and other stakeholders.

  • Support requesting users during the testing and production phases by creating test cases, troubleshooting, and supporting the development of automated quality reviews

  • Support existing processes and apply change requirements as part of a structured change control process while resolving issues that arise in the day-to-day operation of automated processes and providing timely responses and solutions as needed.

  • Prepare teams and stakeholders for go-live/change management & go-live process.  Responsible for creating and leading ongoing training for stakeholders and users while continuously enhancing processes and automation performance to ensure high levels of efficiencies.

  • Maintain documentation according to firm standards, best practices, and standard operating procedures

  • Maintain documentation and content relevant according to People Organization standards within Case Management and Knowledgebase platform and team’s SharePoint sites

  • Supports team with escalations, troubleshoots business processes, and provides processes consultation for resolution.

  • Provides support and reviews audits performed by internal and external auditors.  Performs and provides results of monthly People Experience quality results and return on investment summaries across all processes, automation, and adoption of self-service business processes. 

  • Supports ad-hoc reports and data to support HR in the execution of specific business events. Ensures the most effective distribution method for reports is employed maintaining all security access requirements.

What are the requirements needed for this position?  

  • Experience with any HR platforms (i.e. Workday is preferred)

  • 2 years of Business or HR processes required

  • Experienced with developing business process models and workflow diagrams.

  • Fluent in Microsoft Office, including Teams, Word, Excel, PowerPoint Visio, and Project.

  • Understanding of cognitive automation techniques and tools including Natural Language Processing (NLP) and Machine Learning (ML) and their applications.

  • Proven problem-solving ability, adapt to shifting priorities & align activities/priorities to meet organizational goals.

  • Ability to prioritize and communicate business needs to influence decision-makers and supporting teams to understand and support initiatives.  

What other skills/experience would be helpful to have?  

  • Bachelor’s Degree

  • Project Management, Six Sigma, and/or SaFE Agile Certification a plus

  • AI, Automation experience

  • Previous participation on committees and programs that are identified as significant opportunities for the business.

  • Experience in communicating with management and teams at all levels.

  • Prior project management, product design, and process improvement experience •Knowledgeable of agile methodologies including utilizing Azure DevOps or similar agile applications

  • Understand end-to-end business process

  • Well organized, self-starter who takes personal initiative and willingly assumes responsibility and ownership



Helping People Thrive in a Connected World
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at

For U.S. benefit information, visit For benefit information outside the U.S., please speak with your recruiter.

Our Culture Defined
Our unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state or local law in employment decisions.

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