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BUSINESS TEAM Open Office Meeting Women Getty 638953230 LR

Sales and Billing Specialist

  • Rapid City
  • R-94218
  • Sales and Account Services Staff
  • Full Time
  • Added

Assurant helps people protect what matters most to them! We provide specialty protection products and related services to safeguard against risks.  We build solutions to meet customer’s needs and serve customers and clients in the Unites States and select worldwide markets.  All employees are dedicated to the same goal: Working with integrity, innovation, and dedication so that customers are happy they chose Assurant when it matters most!

Assurant is currently looking to hire a Sales and Billing Specialist! Be a part of a hard-working team that likes to have fun while delivering outstanding world class service!  Support the organization’s extended warranty contract business by selling extended service contracts on major appliances and consumer electronics and resolving customer contract billing questions. Fluent verbal communication in both English and Spanish is a plus!

This position will have the option to work from home after the training period.

Essential Duties and Accountabilities  

  • Cultivate and develop customer relationships to identify and present sales opportunities to develop and maintain long term customers.

  • Work closely with customers and clients through inbound calls to create a positive, memorable call experience, while helping customers to protect everything that matters most.

  • Apply sales tools and techniques to identify cross sell opportunities and sell extended service contracts.

  • Actively listen to customer’s needs and concerns to provide successful solutions to ensure the customer feels supported and valued.

  • Resolve customer questions and provide resolution to existing customer contracts and conduct file maintenance

  • Navigate multiple programs/software for information gathering, trouble shooting and transaction processing.

  • Strive to meet and exceed department metrics and business goals.

  • Adhere to all company policies and procedures

Basic Qualifications

  • High school diploma or GED 

  • 6 months previous customer service experience 

  • Able to work 8-hour shift/40 hours a week/between the hours of 6:00 am - 6:00 pm 

  • Sales Aptitude

  • Strong work ethic

  • Ability to adapt to change

  • Positive attitude

  • Excellent customer service skills

Preferred Qualifications

  • Pay Differential for Bi-lingual, Fluent verbal communication in both Spanish and English

Company Overview and Benefits

Assurant is a global provider of lifestyle and housing solutions that help leading brands grow revenue, manage risk and deliver a great experience for their customers. We protect, connect, and support over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 300, with decades of experience in the industries we serve.

For more information, please visit

Assurant is committed to providing a competitive rewards package which goes beyond the value of your paycheck. We offer an array of market-competitive benefits and resources to support your physical, emotional, financial, and social wellbeing goals. These include programs to help you invest in your financial future such as savings programs, as well as competitive health and wellbeing benefits to support you and your family.

Health Coverage Starting Day One: We offer competitive health and wellbeing benefits to support you and your family. You can choose from a range of health and dental plan options, as well as health plan accounts.

Disability and Life Insurance: We provide short- and long-term disability insurance, life and accidental death and dismemberment insurance.

Retirement: Assurant offers retirement savings plans globally. U.S. based employees are offered a 401(k) plan in which Assurant matches 100% of every dollar contributed, up to 6 percent of eligible pay.

Employee Stock Purchase Plan: Assurant’s Employee Stock Purchase Plan (ESPP) allows employees to purchase shares of Assurant, Inc. stock at a 10 percent discount with funds contributed through after-tax payroll deductions.

Career Development: Assurant offers a variety of internal courses, workshops, special projects, coaching and mentoring programs. Tuition reimbursement and other professional enrichment opportunities are also available to encourage continuous learning.

Work-Life Balance: We strive to provide a work environment that encourages work/life balance. Options depend on job responsibilities and may include flexible work schedules, telework, paid time off and part-time employment.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state or local law.

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